Ask an immigration consultant

Please note, we are currently receiving a high volume of requests and will respond within five to seven business days. We offer same day in-person and virtual appointments that you can book through Portal.

The experienced and dedicated team of Regulated Canadian Immigration Consultants (RCICs) are licensed with the College of Immigration and Citizenship Consultants (CICC). All consultations are free and confidential. All information and documentation provided to us may be seen by any of our immigration consultants, but will not be shared with any third party, on or off campus, without your permission unless required by law.

Please use this form to:

  • upload your documents before your one-on-one appointment, or 
  • contact the Immigration Consulting team for advice.

If you experience technical difficulties or have any issues completing this form, we'd recommend clearing your browser cache and/or trying a private window. Please email success@uwaterloo.ca if you have further issues.

Information and privacy: questions regarding the collection of information on this form can be directed to the form administrator.

A Waterloo email address is preferred for current students. New students without a Waterloo email address, please provide a personal email address.

You can proceed with the form and submit your question online. You can also book a same-day one-on-one appointment with us on Portal then fill out this form with your documents and appointment type. 

Microsoft Teams is preferred.

You can only choose in-person appointment if you have booked this option through Portal today.

Your student number is an 8-digit number starting with a ‘2’ (you will find this number in your Offer of Admission and Letter of Acceptance).
What is your level of study? * (required)
Your student number is an 8-digit number starting with a ‘2’.
What is your level of study? * (required)
Your student number is an 8-digit number starting with a ‘2’.

What is the purpose of your submission?

Did you know we provide instructions on this website? 

Check out our study permit page for detailed instructions on how to apply for your first study permit and co-op work permit at the same time (if applicable). 

If you can't find what you're looking for, fill out the question box below. 

Did you know we provide instructions on this website? 

Check out our study permit page for detailed instructions. You can also attend an immigration information session, or watch our immigration application video to have an immigration consultant take you through the application process and required documents for an online study permit extension application (with co-op work permit if applicable) within Canada.

Watch video on YouTube

If you can't find what you're looking for, please fill out the question box below. 

Did you know we provide instructions on this website? 

Check out our TRV page for detailed instructions. Whether you need a TRV or eTA will depend on your country of citizenship.

If you can't find what you're looking for, please fill out the question box below. 

Did you know we provide instructions on this website? 

Check out our work permit page for detailed instructions. You can also attend an immigration information session, or watch our immigration application video to have an immigration consultant take you through the online application process and required documents for your first co-op work permit application or extension within Canada.

Watch video on YouTube

If you can't find what you're looking for, please fill out the question box below. 

Did you know we provide instructions on this website? 

Check out information about working during your degree and taking terms off by visiting our complying with immigration regulation pages for undergraduate students and Masters and PhD students.

If you can't find what you're looking for, please fill out the question box below.

Did you know we provide instructions on this website? 

Check out our work permit page for detailed instructions. You can also attend an immigration information session, or watch our immigration application video to have an immigration consultant take you through the application process and required documents for applying within Canada.

Watch video on YouTube

If you can't find what you're looking for, please fill out the question box below. 

Did you know we provide instructions on this website? 

Check out the documents for your family page for information. If you can't find what you're looking for, please fill out the question box below. 

Fill out the question box below with any notes you have for the immigration consultant.

Upload your documents

In order to receive immigration advice, you must attach scans or photographs of all immigration documents you have. 

Please note: This web form was developed in accordance with Waterloo's Policy 46 - Information Management, which outlines the rules for appropriate collection of confidential information within the University. 

Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
* (required)
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
* (required)
Please attach the photo page of your passport, also known as the biographical or biodata page.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
If you've recently applied for or been approved for a study permit, please also upload the confirmation letter from your online IRCC account.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Depending on your country of citizenship, you’ll have either a temporary resident visa (TRV) or Electronic Travel Authorization (eTA) – not both. The TRV is the Canada visa in your passport. If you don’t have your eTA approval letter, you can check your eTA status on the IRCC website and upload a screenshot. If you're a U.S. citizen, please upload the photo page of your passport.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
* (required)
If you've recently applied for or been approved for a study permit, please also upload the confirmation letter from your online IRCC account.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
* (required)
Please attach the photo page of your passport, also known as the biographical or biodata page.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
* (required)
Depending on your country of citizenship, you’ll have either a temporary resident visa (TRV) or Electronic Travel Authorization (eTA) – not both. The TRV is the Canada visa in your passport. If you don’t have your eTA approval letter, you can check your eTA status on the IRCC website and upload a screenshot. If you're a U.S. citizen, please upload the photo page of your passport.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png pdf.
Service feedback
We want to make your immigration consulting appointment as convenient and effective for you as we can. Please provide feedback for the following three questions as we evaluate our services for the future.
If the COVID-19 pandemic was not a factor in the future, what is your appointment type preference? * (required)
When booking this appointment in Portal, were you able to obtain an appointment time, or were we full for the day and you had to return to Portal on a future day to book this appointment? * (required)
Are you aware of our immigration document reminders system in Portal? * (required)
Did you know - you can use the immigration document reminders tool in Portal to keep track of your document expiry dates. You will receive automatic email reminders when it is time for you to renew your documents.