Group Behaviours around Public Displays

Information kiosks often decorate large public areas to provide basic information to inquisitive patrons. This paper presents an observational study examining groups interacting with public kiosks. We identify fundamental issues regarding patterns in user orientation and layout, group identification, and behaviour both within and between social groups during the entire period of interaction. Based on observations from our study, we present a foundation of guidelines and principles that informs the design of public (vertical) large-screen surfaces.