Services & Support resources

AS Computer Reps Team files

• Documentation
• Meeting Minutes

Vanguard computers

• For changes to Vanguard computers contact your IST Account Rep

Desktop support

• IST Account Rep Request form (auto assigns)
• Desktop rollover (DTR) program

Email

• Faculty and Staff
• Students

Help 

• IST Service Desk

• Information Systems and Technology - Jira Service Management (atlassian.net)

• IST Account Rep Request form (auto assigns)

Services catalogue

• IST Services

Software

• Licensed software at the University of Waterloo

• IST Webstore

• University of Waterloo Software Depot

Telecommunications

• Telephone installation, changes, and features
• Telephone directory services

Web resources

• Web Resources website
• Web Advisory Committee (WAC)