Managing a COVID outbreak in residences

Tuesday, November 10, 2020

On Nov 10 the following email was sent to all employees and students


To: All employees and students

From: Kate Windsor, Director of Safety        

Subject: Managing a COVID outbreak in residences


  • We are managing a COVID-19 outbreak in Claudette Millar Hall.
  • Three people who tested positive have moved to dedicated isolation units.
  • If you do not hear from public health officials, you should continue to self-monitor for symptoms of COVID-19 and seek testing if needed.
  • Public health officials have not identified a risk to members of the public.

On Monday, November 9, 2020, Region of Waterloo public health informed us that two people on our campus have tested positive for COVID-19.

These two cases are close contacts of an individual who tested positive on November 5. All three individuals are self-isolating in dedicated residence suites. Our residence life team are supporting the students affected.

These new cases mean the Region of Waterloo public health has declared an outbreak in Claudette Millar Hall. Public health officials are investigating and are informing all high-risk contacts. Residents who are experiencing symptoms, are concerned about exposure, have been identified as a high-risk contact, or have received advice to self-isolate can email reslifeteam@uwaterloo.ca for support.

If you do not hear from public health officials, you should continue to self-monitor for symptoms of COVID-19 and seek testing if needed. Public health officials have not identified a risk to members of the public.

If you have any concerns you can contact the Campus Housing team for support.

The University of Waterloo has robust protocols to manage COVID-19 cases on campus and in residence. Our Campus Housing team developed the procedures in consultation with public health and the Safety Office to protect the safety of our community. We maintain cleaning and disinfection that exceeds public health requirements.

We are reminding our community that every student and employee has an important part to play in limiting the risk of COVID-19. It is up to everyone to follow public health guidance and to respect each other as we share the space on our campus. Please continue to follow signage, adhere to the policies on guests and mask wearing. Always follow social distancing and hand hygiene recommendations.

COVID-19 testing is available for University students, employees, postdocs and family members living in the same household. To book a test, please use the online registration form.

We take the privacy of individuals extremely seriously. In reporting on positive cases, the University will protect the private health information of individuals. You should check our disclosure protocol for what to do if someone reveals to you that they have tested positive for COVID-19.

You can keep track of COVID-19 positive cases amongst students and employees who attended one of our campuses using our dashboard.

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