Information Systems & Technology Annual Report
Upcoming initiatives 2024
| Initiative | IST Group |
|---|---|
|
Refresh and renewal of many departmental systems, including The Centre, AccessAbility Services, and Athletics. |
Information Systems (IS) |
| Implementation of a new instance of Slate to improve and modernize the undergraduate admissions technology and processes. | IS |
| Implementation of SiteImprove, a digital accessibility tool to help website and content creators with creation of accessible content, and to meet the University’s compliance obligations under the Accessibility for Ontarians with Disabilities Act (AODA). | IS |
|
In partnership with Finance, supporting the implementation and launch of the new eProcurement system Jaggaer. |
IS |
| Partnering with the Office of Research to examine the opportunity for efficiencies and streamlining in Research Administration information systems at Waterloo. | IS |
| Acquisition and implementation of a new Emergency Notification System (ENS) to ensure the safety of campus through enhanced communication channels. | IS |
| Request for proposal awarded (RFP) to support work to upgrade core, distribution, external, and residence core network infrastructure. Upgrades expected to begin in 2024. | Technology Integrated Services (TIS) |
| Implement mobile service management (currently in pilot phase). | TIS |
|
Upgrade virtual desktop infrastructure (VDI) environment with new hardware. |
TIS |
| Continued packaging/deployment/patching of Windows 10/11 software; 1013 application deployments to 6350 clients (ongoing). | TIS |
| Plan deployment of Windows 11/12. | TIS |
| Telephony upgrade to replace Avaya and Skype 4 Business platforms continues. This project will replace the entire environment with a modern unified solution. | TIS, Client Services (CS) |
| Implementation of Atlassian's Statuspage tool, which will replace the legacy service alert tool in Request Tracker (RT). | CS |
| Inclusive Language Project, including review and improvements to IST resources (knowledge base, service catalogue, service desk templates). | CS |
| Implementation of new EndPoint Management solution continues. | CS, TIS |
| Complete implementation of EndPoint Detection and Response (EDR) solution. | CS, TIS, Information Security Services (ISS) |
| Upgrades to Duo two-factor authentication (2FA) services. | ISS |
| Implement recommendations from the 2023 Cybersecurity Maturity Assessment and Post-incident Review audits. | ISS |
| Implementation of cybersecurity awareness training for University employees. | ISS |
| Planned classroom improvements will include upgrades of many of the classroom podiums to be height-adjustable; roll over and replacement of other components of the AV systems; implementation of a new fob system; planning future actions based on the 2023 classroom survey; Teaching & Learning Spaces Ops and Steering assessment and proposal for future classroom renovations. | Instructional Technologies and Media Services (ITMS) |
| Planned implementation of an EdTech sandbox with the creation of a high-tech classroom environment for experimentation and a process for acquiring software licenses for pilots/experimentation. The EdTech sandbox is a deliverable of the IT Review, the digital learning strategy, and the teaching innovation incubator. | ITMS |
| Further development of the EdTech Hub including publishing EdTech tools and information that are not centrally supported or funded. | ITMS |
| Identify and begin implementation of initial set of improvements to EdTech Support Model. Identify longer term challenges and potential solutions. | ITMS |
| Investigate and begin implementation of an EdTech Forum platform and processes for instructors to discuss and share EdTech tools and experiences. | ITMS |
| Planning and implementation of some of the Digital Learning Strategy recommendations. | ITMS |
| Development of a process to address prioritizing, approving, and budgeting for new EdTech. | ITMS |
| Search and approval for a new permanent space for the ITMS Studio. | ITMS |
| Solutions to the LEARN infrastructure project and other LEARN improvements identified and started. | ITMS |
| Contribute towards the Disability Inclusion Steering Committee’s projects to address matters of accessibility and to develop strategic plans to address barriers that limit access to education. | ITMS |
|
Retire WebEx support. |
ITMS |
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