Goal
Ensure agile and efficient decision making
Theme co-leads
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Michelle Hollis, Human Resources
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Melanie Will, Organizational & Human Development
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Stephen Murphy, Faculty of Environment
Recommendations
- Determine the principles, guidelines and develop a framework which will allow all campus IT units to work together in a purposeful and coordinated way by removing barriers and promoting a culture that focuses on client service, agility, well-understood process and a true, coordinated IT community.
- Conduct a more detailed review of organizational services, resources and systems across the institution to provide a comprehensive capability baseline and identify opportunities for efficiencies and enhancements.
- Identify specific services that might benefit from a closer affiliation or connected structure, such as help desks.
- Build a knowledge management environment and practice, which would include skills, education technology tools, applications, projects or other information.
- Create a true campus intranet, which would provide faculty and staff with necessary and secure resources.
- Create a framework and opportunity for staff to move more seamlessly between units, whether through additional projects or like opportunities, and encourage greater use of the existing secondment or temporary assignment structures.
- Provide clarity on IT roles, relationships and responsibilities (IST/ASU/Faculties/AFIW), by building on defined accountabilities, in order to foster a productive and collaborative environment.
- Provide a specific framework for IT staff working together on development activities, which utilizes a process of recognizing needs, sharing those and solution approaches, technical environments which might enable transition from local to central where appropriate.
- Adopt specific principles, including making the best use of limited resources, through reducing redundancy.
- Document the understanding for support and any opportunities with AFIW partners.