Request Tracker (RT) Tickets

How do I create a ticket?

By email to the following address:  Please give us as many details about your issue as possible or go to the MME Jira portal

I have a visitor scholar or a visitor student; and need him/her to have an account.

Fill out the following form by login to this page: You will need to know the person name, email address, if that person have an account or not, if he/she does what's her username, and the expiry date for this account.

I need to send a ticket directly to IST. What do I do?

Email to the following address: