Featured on Canadian Affairs: Self-serve machines fail to serve consumers with disabilities

Self-serve machines have become an ubiquitous way to place restaurant orders, buy transit tickets or purchase groceries. But for many consumers with disabilities, they are self-serve in name only. These machines often do not have features to make them accessible for consumers with disabilities, or consumers cannot find these features.

Few guidelines exist about how to make self-serve machines accessible to consumers with disabilities. A recent study from the University of Waterloo seeks to better understand the problems consumers with disabilities face when using self-serve machines, and how those barriers can be fixed.

Read the full article here.