Shipping cultures

Wednesday, December 9, 2009

In order that you receive healthy, viable cultures we  try to avoid shipping when weather conditions are extremely cold or hot. Our guidelines are to postpone shipments when the maximum daytime temperatures are over 28 C  and overnight temperatures are lower than minus 15 C in the Waterloo, ON area or in the destination area. We will make every effort to ensure that the cultures are well packed to avoid freezing or overheating. If your need is urgent and the weather is unfavourable, we will try to accommodate your preferred schedule but this is at your own risk. If replacement cultures are required we would have to invoice you for the second set of cultures. Thank you for your understanding.