Frequently asked questions

Our Certificate Program in Conflict Management is not static; it continues to evolve in response to the changing nature of conflict management and participant requests. Workshops are modified as needed to ensure they are current and relevant.  


1. Do I become certified if I take this program?

Some people are confused by the term "certificate." A certificate is usually proof of completion of some type of professional development and can have different meanings to various organizations and/or people. Our Certificate Program in Conflict Management does not provide certification. A certificate of participation is available on request for each workshop completed. A final, physical certificate is issued upon completion of the Program requirements. Our program's reputation for excellence also gives validity and meaning to the certificate we offer. For those looking for accreditation as a Mediator, by choosing the appropriate topics, the educational requirements for the Alternative Dispute Resolution Institute of Ontario (ADRIO) can be fulfilled.

If you wish to become a Mediator or Chartered Mediator with ADRIO, please see 3. How do I become a mediator? below. 

2. Do you offer the program through distance education or electronic technology?

We have transitioned most of our workshops to synchronous online delivery, and therefore we do have an online option.  As of fall 2022 we are optimistically offering some workshops in person, however they are also repeated online early in 2023.  We will continue to monitor uptake of both options and anticipate online as an option indefinitely.

3. How do I become a mediator?

There is currently no governing regulatory body for mediators/mediation or formal certification process for mediators in Ontario. Individuals can practice mediation without any credentials, however, it is recommended that people do not consider this option. Family Mediators do have a credentialing body with the Ontario Association for Family MediatorsFamily Mediation CanadaFamily Dispute Resolution of Ontario .

If you wish to work in mediation outside the Family(divorce) field, to work towards a recognized designation with the Alternative Dispute Resolution Institute of Ontario/Canada then our Dispute Resolution Level 1-Fundamentals and Dispute Resolution Level 2 - Mediation workshops are approved by the ADR Institute of Ontario, and completion is required for membership of their association, as well as providing 40 hours of approved educational content.  Transformative Mediation and Peacemaking Circles Training offer alternative methods of conflict resolution. Organizational Conflict Approaches focuses on relationship-based approaches for resolving conflict inside the organization.

For more information on becoming a mediator, please visit ADR Institute of Ontario or ADR Institute of Canada.

To become a Roster Mediator, please see the Attorney General's website.

4. How do I choose from all of the programs that are available?

There are many very good similar programs at other educational institutions in Ontario. Each program has its own set of requirements and costs to meet their mission and vision. Looking at the choices available is the best way to know which one suits your needs. See 5. How is your program different from others? below. 

We are aware of the following similar programs in Ontario:

  1. Humber College, Alternative Dispute Resolution Certificate.
  2. Queen's University, Industrial Relations Centre, Dispute Resolution and Negotiation Skills.
  3. Durham College; Conflict Resolution and Mediation Graduate Certificate

If you are aware of other comparable programs offered through educational institutions in Ontario that you would like to recommend be added to this list, please contact Susan Baker.

5. How is your program different from others?

The Certificate Program in Conflict Management, Institute of Peace and Conflict Studies, Conrad Grebel University College, provides:

  • a history of the longest standing Peace and Conflict Studies program in Canada.
  • commitment to lifelong learning.
  • excellent customer service.
  • a quick response time to requests for information.
  • flexibility to design a program to meet your needs and interests.
  • a combination of theory and immediately useable skills in each workshop.
  • no program start or stop time; take workshops at your own pace.
  • workshops that are open to anyone.
  • no undergraduate degree requirement.
  • no previous experience in conflict resolution requirement.
  • the opportunity to take one or more workshops for interest only.
  • interactive style learning; no lectures or exams.
  • instructors who are experienced dispute resolution professionals and very competent with adult-learning concepts and practices.
  • online option available.
  • participants are from a broad field of experience, which brings depth to the learning.

6. What are the values and interests of the program?

The Certificate Program reflects the following:

  • the importance, in conflict, of presence and being, rather than just skill and doing,
  • the transforming and renewing of relationships, rather than just settling disputes,
  • understanding approaches to conflict that recognize and address the need for social change as compared to individualistic "band-aid" solutions to conflict,
  • conflict as both an internal and external phenomenon, and
  • highlighting the need for individual transformation.

The goal of the program is to encourage participants to more effectively influence and guide a respectful process that will allow disputants to non-violently change current and future relationships between themselves and others, rather than provide techniques that will 'fix' or 'resolve' all conflicts. Our goal is to create a better society, not just solve a particular problem between two people. Practice is emphasized; participants are given the opportunity to practise the skills being taught and leave the program confident in their own ability to be active peacemakers. Participants are given honest and helpful feedback concerning their understanding of the skills provided.

The mission of the Certificate Program is to inspire and empower proactive, positive agents for change within personal and family relationships, the commercial sector, and within their surrounding communities

7. What is the occupational background of participants?

Participants come from a variety of occupations, some examples include human resource practitioners, social workers, lawyers, health care professionals, education providers and many more.  The diversity of backgrounds in the training enhances the discussions and learning.

8. Do I receive university credit for a workshop completed?

The workshops in the Certificate Program are non-degree. You do not receive university credit. You do receive credit towards obtaining a Certificate in Conflict Management for workshops completed. 

9. Do I receive a certificate from the University of Waterloo?

The Certificate Program is offered by and administered through the Institute of Peace and Conflict Studies at Conrad Grebel University College, affiliated with the University of Waterloo. The University of Waterloo's logo and name appears on the certificates of participation and the final Certificate in Conflict Management, in addition to the college's logo and name.  A PDF copy of individual workshop completion is provided on request. A physical copy of the final certificate is couriered following completion of all the requirements.

10. When do I receive a receipt?

Upon registration and payment, your email confirmation, which includes a business number, is your receipt. This is the only receipt we provide.