Conflict Management and Mediation Certificate

Requirements | Core workshops | Electives

Participants in Conflict Management websiteThe value of the program

  • Respond in creative and positive ways to the disputes and conflict you face on a daily basis.
  • Learn skills and theory to develop confidence in your ability to effectively problem solve at work, home and in the community.
  • Build mediation skills towards becoming a professional mediator.
  • Participate for interest only or work towards a certificate in Conflict Management and Mediation.


To complete a Certificate of Conflict Management and Mediation, a minimum of 7 workshops and 19 days of instruction, made up of 6 days of core workshops and 13 days of elective worshops is required.

There is no specific order in which to complete the workshops, although we would recommend starting with Understanding Conflict Foundations if scheduling permits. 

Core workshops (total 6 days)

(It is not necessary to complete these topics first, although it is encouraged to complete Understanding Conflict Foundations early in the program)

Workshop Dates offered Location Contact/registration

Understanding Conflict Foundations (2 days)

October 12-13, 2018

Waterloo Registration
Understanding Conflict - Advanced (2 days)

October 15-16, 2018

Waterloo Registration
Effective Communication Tools Negotiation & Challenging Conversations (2 days)  November 9 - 10, 2018 Waterloo Registration

Electives (for a minimum total of 13 days)

Workshop Dates offered Location Contact/registration
Advanced Family Mediation Skills (4 days) Spring 2018 Toronto Richard Brydson

Conflict Coaching Skills (2 days)

Winter 2019 Waterloo Registration
Leadership Coaching  (Conflict Coaching Skills pre-requisite) June 20 -21, 2018 Waterloo Registration
Culture, Diversity and Conflict Management (2 days) Fall 2018 Waterloo Registration
Dispute Resolution Level 1 - Fundamentals (3 days)
Dispute Resolution Level 2 - Mediation
(3 days)

Jul 9 -11 (1)
Jul 12-14(2)


Rose Bowden
Temper your Temperament: Understanding and Managing Interpersonal Conflict (Formerly Exploring Conflict with Personality Dimensions (2 day) July 19-20, 2018 Waterloo Registration
Facilitation Skills (2 days) October 25-26, 2018 Waterloo Registration
Family Arbitration (6 days) Spring 2018 Toronto Richard Brydson
Family Mediation (7 days)   Toronto Richard Brydson
Transforming Group Dynamics (2 days)

Spring 2019

Waterloo Registration

Leadership Coaching (2 days) NEW TOPIC

  (Prerequisite Conflict Coaching Skills)

June 20-21, 2018


Mediation from the Inside Out (1 day) Summer 2019 Waterloo Registration

Organizational Conflict Approaches (3 days)

August 20-22, 2018

Waterloo Rose Bowden
Peacemaking Circles Training (4 days) June 6-9, 2018 FULL Waterloo Registration
Peacemaking Circles Training - Advanced (3 days)

June 11 -13, 2018

Waterloo Registration
Transformative Mediation  (4 days)

September 21,22, 28, 29 2018

Kitchener Bernice Burnett