Instructor Profiles

Kamil Ahmed


Kamil Ahmed, BA.  With service in equity, diversity and inclusion work,  and a BA in Global Studies with Community Engagement from Wilfrid Laurier University, work to compliment my lived experience. As the Coordinator to CJI’s Sulah Program, I have the pleasure of working with, and for the community to facilitate a restorative approach to hate crime and identity-based harm; an approach that offers opportunity to bridge divides, develop mutual understanding and enable capacity to build competent communities. 

Susan Baker, Manager, Conflict Management Certificate Program.

Jennifer Ball


Jennifer Ball, PhD, RPP, MCIP, holds a PhD in Rural Studies, with a focus on Sustainable Rural Communities, from the University of Guelph.

Jennifer Beaudin


Jennifer Beaudin believes that building genuine and trusting relationships is at the core of establishing a partnership which promotes empowerment, change and growth. In her 10+ years supporting various vulnerable populations, she have witnessed the power that relationships have on individuals’ empowerment and belief that they can heal and lead happy, fulfilling lives.

Cayla Charles


Cayla Charles is a Consultant with Credence and Company. Cayla brings over 13 years of experience implementing Change Management and Dispute Resolution strategies within public sector workplaces, private sector businesses, and not-for-profit organizations.

Barbara Landau

Scholarship Supporter

Dr. Barbara Landau, PhD, LLB., LLM., CMed, President of Cooperative Solutions, is a psychologist, lawyer, and an accredited family mediator - Family Mediation Canada (FMC), as well as a certified comprehensive family mediator from Alternative Dispute Resolution (ADR) Institute, and trainer.

Teresa Mayer


Teresa Mayer works at Community Justice Initiatives across program areas.  All her work focusses on building relationships as the cornerstone to restorative and transformational processes. She brings a trauma-informed lens to her work and is deeply committed to authenticity and dignity as guiding values. 

Paul Okoye


Paul Okoye, a consultant with Credence and Company, Waterloo, bringing to the team his background in organizational change, culture transformation, organization design, and training. A trusted business advisor with over 15 years of management consulting experience, Paul has worked with a number of global business strategy firms.

Kay Pranis


Kay Pranis is a leader and trainer in restorative justice, specializing in peacemaking circles. She served as the restorative justice planner for the Minnesota Department of Corrections from 1994 to 2003. Since 1998, Kay has developed and conducted circles training not only in the justice system, but also in education, faith communities, social services and neighbourhood settings.

Shadell Permanand has been a trainer in culture, diversity and conflict resolution with the Certificate Program in Conflict Management at Conrad Grebel University College since 2005. Shadell currently resides in Chicago, Illinois, USA and works as a Diversity and Conflict Resolution Consultant for various clients in Canada.

Betty Pries

Betty Pries, PhD, MTS, C. Med. As Co-Founder and CEO at Credence & Co., Betty brings a wealth of experience to her work, having worked with a wide range of organizations, both nationally and internationally.

Rick Russell BA, LLB, CMed, Fellow at IAM has been working full time in the dispute resolution field for over 22 years, first as the ombudsman to McMaster University in Hamilton, then as a commercial mediator. In 1993, he co-founded Agree, a full service conflict management firm. 

Marshall Schnapp


Marshall Schnapp BA, JD, LLM (ADR), is an Associate with Agree Incorporated.  Marshall helps organizations, people and lawyers resolve disputes efficiently and successfully.  His services include training, workplace and civil mediations, workplace assessments, ombuds services, conflict management system design, workplace investigations, facilitations, coaching and arbitration services.  

Jason Spencer


Jason Spencer, (BA) is currently Mediation Program Coordinator at Community Justice Initiatives (CJI). Jason has completed the Certificate of Conflict Management and Mediation and has gone on to complete all the requirements for accreditation as a Family Mediator. Through living in community, Jason has discovered two common responses to conflict. Resilient people build consensus as they collaborate to solve the problem.

Jeremy Steffler


Jeremy Steffler, MASc, PEng, is a graduate of the Certificate in Conflict Management and Mediation offered at Conrad Grebel University College and a certified Personality Dimensions® trainer.

Shelley Stirling-Boyes BA, AccFM is a Senior Associate with Agree Incorporated and has been in the ADR field for 23 years.  Her current services include workplace mediation, workplace assessments, conflict management coaching, partnering facilitation services and the development and delivery of customized conflict management and communication skills training. She is also an experienced comprehensive family mediator.

Rebecca Sutherns


Rebecca Sutherns PhD, CPF, is the founder and principal of Sage Solutions – a Guelph-based consulting firm that specializes in customized facilitation, strategic planning, stakeholder engagement and coaching services.

Margaret Van Herk Paradis is the co-founder and president of Credence and Company. Marg specializes in supporting organizations to address conflict, transform organizational culture and clarify organizational mission, vision and values using training, facilitation, coaching and mediation for groups and individuals.

Mark Weber


Mark Weber, PhD, MBA, MA  is the Eyton Director of the Conrad School of Entrepreneurship & Business at the University of Waterloo (UW), ranked Canada’s most innovative university for 26 consecutive years. Prior to his current role, Mark was the inaugural Director of the Graduate Diploma in Social Innovation at UW and served on the faculty of the Rotman School of Management and UTM at the University of Toronto.