Information Systems & Technology Annual Report

Upcoming initiatives 2022

Initiative IST Group
Continued development, testing, and release of the University’s next generation web platform, and begin website migrations to WCMS 3 Departmental and Campus Applications (DCA)
New system implementation with Legal and Immigration Services DCA
New system implementation for UW Fitness (CCCare) DCA
Renewal of the Campus Incident System DCA
Continued expansion of Business Process Management platform DCA
Continued progress within Cloud Fast Forward initiative, including migration of Student Portal platform to Microsoft Azure DCA
Replace Orion Rhapsody with Microsoft Azure to support integration between systems, which will standardize data-moving technology and reduce overall costs Enterprise Resource Planning (ERP)
Complete the final privacy and security reviews for moving Quest to the Oracle Cloud ERP
Significant PeopleTools and Database upgrade for Quest ERP
Graduate Recruitment Transformation Project will go live with Slate to replace OUAC and begin providing enhanced support for internal processes ERP
Grad Thesis Defense process will moved online to support efficient administration and remote work ERP

Learn Tools will be rebuilt and reimplemented in 2021

ERP
Complete router refresh Technology Integrated Services (TIS)
Complete Network Switch refresh TIS
Finalize Cisco Email Threat Protection deployment TIS
Decommission ONA and deploy replacement TIS
Migration alumni and retirees to Office 365 Exchange Online TIS, Client Services (CS)
Complete email routing improvement work with faculties TIS
Investigate Teams Voice TIS
Decommission RHEL 6 TIS
Upgrade CCTV environment to most recent supported version TIS
Upgrade Access Control environment to most recent supported version TIS
Deploy new encrypted access control card readers leveraging WatCards as credentials TIS
Complete migration of campus telephones to Skype for Business (S4B) TIS, CS
Complete SharePoint Online implementation CS
Implement support for migration of N: drive to OneDrive and R: drive to Teams/SharePoint Online CS
Review Office 365 licence management CS
Communications and support for Windows Virtual Desktop (WVD) CS
Review and cleanup of existing generic accounts CS
Teaching and Learning support for Stream, Teams Classroom CS, Instructional Technologies and Media Services (ITMS)
Complete implementation of Jira Service Management CS
Investigate migration to Jira Cloud CS
OpsGenie alerts and status implementation CS
Investigation and pilot of Insights asset and configuration management CS
Expansion of IST Knowledge Base and migration of IST Service Catalogue to Confluence CS
Continue formalizing incident response processes Information Security Services (ISS)
Access management improvement initiative ISS
Increased security of remote workforce initiative ISS
Restart the Edtech Challenge Plan work in January, to focus on processes for reviewing and growing our edtech tool suite in a sustainable, transparent, and inclusive manner ITMS
Continue work on recognized “gaps and overlaps” areas in our edtech tool suite. Investigations are underway for solutions for Q&A/tutorial support, peer review and group assessments, clarity on best web conferencing tools for teaching, among others ITMS
Towards the end of 2021 the process to begin a review of the LMS (learning management system) landscape, to prepare for the mandated proposal process before the end of our D2L agreement (November 2023) ITMS
With the Keep Learning groups and AVP-A, Associate Deans, WUSA, and IAP, run standardized instructor and student survey to track changes in satisfaction and challenges, and where our gaps and successes are, starting with W21 ITMS
Continued work in the T&L Spaces Operations group with planning for maintenance, updates, and re-imagining our classroom spaces in the post-pandemic horizon ITMS

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Andrew McAlorum
Director, Client Services