IT Advisory Board meeting - November 23 2020

1. Two-factor authentication (2FA)

All members were aware of the mandatory 2FA roll-out
- Many email reminders were sent, announcements on LEARN & Quest
Members did not encounter any issues on when 2FA was made mandatory
- Members already had 2FA enabled
What was done well
- Many options for receiving 2FA prompts; push option is easy and convenient
- Messaging and reminders were done well; it was good to have a lot of advanced notice before 2FA became mandatory
What could be improved
- Two members were locked out of LEARN earlier in the year and were required to enroll in DUO before it was mandatory

2. Online learning experience

How has your online learning experience been so far?
- Satisfactory overall
- Experience varies from course to course
- Office hours have been a challenge
- Not many members attended online office hours this term
  - A lot of students rely on Piazza
- For online office hours, instructors are using LEARN, Bongo, or manually booking calendar appointments
  - Members are not familiar with Microsoft Bookings
Members like that UW is discouraging the use of proctoring software for exams as this makes things less stressful for students
Students are no longer able to convert numerical grades to 'Credit received' (CR)
- Members would like to see this available again
A lot of instructors just post notes online with no video content
- Videos or interactive course content would improve the online learning experience
  - Either videos of the instructor lecturing or doing a voice-over in a PowerPoint would be good
Would like to have larger timeframes to complete assessments or no time limit; even 24 hours would be an improvement
- A larger timeframe would help accomodate students in different timezones
Members would like to see instructors have recorded lectures post-pandemic

3. Online events and meetings