1. Follow up on last meeting's discussion
- A Teams guide with tips/tricks may be helpful (e.g. how to turn off Teams notifications)
- Some instructors are opting to use Zoom instead of Teams or other supported platforms
- Some students are having issues connecting to Zoom calls
- Zoom is not as user-friendly as Teams
- There is a Wi-Fi infrastructure upgrade project in progress, hopefully this will help with improving outdoor Wi-Fi connectivity
- Another reminder email for students to move content off their EDU accounts may be helpful
2. Discussion: where do you go for help?
- If you run into issues during a midterm or class, who do you ask for help?
- Members mentioned reaching out to TA's, posting on Piazza
- Half the members claimed they have had technical/IT issues during the term
- There have been issues with online proctoring; online proctoring has been cancelled due to a lot of student technical difficulties
- Wi-Fi sometimes disconnects during exams/assessments; students have to resort to using mobile hot spot data
- All members feel like they know where to go for tech help if they run into an issue
- It would be helpful to have a webpage for students listing all the different options on where to get help
- LEARN support should only be contacted for technical issues that occur specifically within LEARN; account or access related issues should be directed to the IST Service Desk
- Half the members have contacted the IST Service Desk this term for assistance
- Issues include: Waterloo Works, OneNote/email migration, Teams support for an online event
- Members felt it was easy to get assistance; replies and follow-up responses were quick
3. Media Resources
- Has anyone had classes where films were assigned for viewing? If so, where were the films hosted?
- Most members had classes were films were assigned for viewing
- One member had a class where students were required to rent/buy the film themselves
- Some films were on course reserves
- One member had a PD class where they used Kanopy
- Instructors did not inform students about the Media Resources Library
4. Other discussions
- Is it possible to offer Adobe Creative Cloud free for students?
- This is unlikely since not all students use Adobe Creative Cloud
- Adobe Creative Cloud is currently available at a discounted price through the W Store; OnTheHub is also an option
- Other tech-related challenges this term?
- If you get disconnected from the internet during an online assessment, are you allowed to resume the assessment once you regain connectivity?
- Would be good to include clarification on this on the Keep Learning site - would the student regain the time lost?
- For Mobius, LEARN, and Crowdmark, you should be able to resume the assessment
- If you get disconnected from the internet during an online assessment, are you allowed to resume the assessment once you regain connectivity?
- Ideas for topics next meeting
- Have WatCards available on mobile devices
- Mobile-friendly version of LEARN
- Add a degree requirement checklist summary on Quest that keeps track of what courses a student still needs to take
- More on media streaming resources
