What is IST doing well?
- Wi-Fi Reach
- Office 365
- Uprint
- Watiam
- Watcard Loading
- ResNet
- Email Forwarding
- Friendly Emails
- Learn is now mobile friendly
- Office 365
- Ethernet is fast on campus
- IT Service Desk able to lend equipment / software easily / for long time (OS USBs, Ethernet adapters / cables)
Where can IST improve?
- Remote desktop has problems sometimes
- Portal is very slow and crashes frequently
- Wi-Fi (no-encryption)
- No documentation for this(PS4, Xbox, etc)
- WaterlooWorks slowdowns during peak times
- Athletics App is slow and crashes as soon as it opens
- MC Labs have lots of computers that don’t work
- Wi-Fi setting documentation is hard to find
- MC Wi-Fi
- EC7 Wi-Fi
- Service Desk employee didn’t know how to re-image computer
- Quest Navigation is (can’t click back)
- iClickers support (Where to get help with iclickers?)
- Wi-Fi in Dana Porter mid day is poor
- Portal app refresh on mobile (when re-opening app)
- Regulation on spam emails
- Filtering on office 365
- Outlook emails
- Learn app doesn’t exist (Turns out Pulse is the learn app)
- Improve building navigator in Portal
- Wi-Fi doesn’t work outside between buildings (Arts quad specifically has power plugs but no Wi-Fi
- Wi-Fi doesn’t work for a few hours in spaces like DC
- There should be a notice if it’s not working properly
- Speeds on Wi-Fi sometimes aren’t good
- Learn class changes take 1-2 days to update
- Adding TA’s takes too long and is too manual (could we send a list of TA’s when the course is created on Learn?)
- Difficult to navigate because there is no standard hierarchy
- Quest requires an English language setting on the OS
- Uprint only takes letter size paper (want card sizes)
- Rendering problems in uprint
- Projector connection is complicated (airmedia)
- 2FA can’t be used with existing authenticator apps
What are some things we can implement quickly to make a big difference(small wins)?
- Switch out airmedia on projectors in housing for something better
- Give notices / pages information for students to easily switch language for Quest
- Remove the different email servers (edu.uwaterloo.ca)
- Provide / collect TA registration lists each term
- Remove locked printers from uPrint (leave only virtual printers)
- Prepare Learn template for when starting a new course
- Advertise Learn app on the desktop website
- Encourage marks to be put into one spot within Learn instead of other sites like Pearson, etc.
- More education options for LEARN usage for instructors (Videos, etc. like some other universities have)
- Discourage using too many different services to run courses
- Tap with fobs vs keys to get into rooms / bedrooms in residence
- Improvements to building navigation in portal app
- Notifications of engagement events on Portal and Learn
- Improvements made to Learn pm system
- Add wifi setting details to website
- Waterloo sites (learn, waterlooworks, etc) need more servers / or dynamic addition of more VMs as load increases
- List of things the Service Desks provide (ie network adapters, cables, etc)
- Add more inventory of equipment at IT Service Desks
- Cross platform support in Waterloo apps (make portal the same on iOS and android)
- Dedicate 1-2 channels to student WiFi Routers
- Planned peak periods for WW, Learn by adding more VMs. (deadlines, grades released, course selection) – these sites can become unbearably slow / unusable
- BufferBox for podium fobs
- WiFi in elevators
