People in attendance: 10
We asked our group some basic questions to figure out what they already know about IST, starting with:
How does IST Communicate with students on campus? We tallied the suggestions (and put the number of people who said each item in brackets)
- Email(9)
- IST Service Desks talking to students(6)
- Website(5)
- Posters(3)
- Social Media(2)
- Surveys(1)
- Phone(1)
- Daily Bulletin(1)
We asked: What methods should IST use to communicate?
- Email, but only for important announcements
- Location specific posters
- For example, if there is going to be a planned outage in the library, we should put posters in the library
- Push notifications through Portal
- Brochure / Promotional item in orientation kits
- Presentations
- Guest speakers in seminar courses, training courses, workshops
- Facebook
- This has to be implemented properly, and response times ned to be very quick
- Messenger Bot
- Get our twitter advertised more
- Text messaging
We asked: How should our communication be styled?
- Always include a TL;DR summary
- Infographics videos
- Use multimedia, but only when it enhances the message (IE, don't include a picture for the sake of it)
- Instructional graphics
- How to connect to Wi-Fi
- How to migrate your email
We asked: What services do you know are offered by our Service Desks?
- Virus removal
- Cable loans
- Assistance with any device
- Wi-Fi issues
- Setting up email
- computer repairs
- Help with software
- Help with directions
- OS Installation
- Charger rental
- Watiam credentials
We asked: What services would you like us to offer?
- Tutorials/workshops/demos
- Student IST Website
- Presence at campus life fair(and booths at SLC)
- Chat bot / knowledge base
- Trial runs of extended hours
- Student conference
- Coordinate services with faculty desks
- One central list of all available software
We asked: What would you like to talk about in the future?
- Learn
- Portal
- Wi-Fi
- Analytics / Open-Data
- IST Website
- Software Depot
- Phishing / 2FA
