Voicemail User Guide

1. Browse to https://ts-officelinx6.private.uwaterloo.ca

2. Enter your extension number and your Application Password (not your mailbox PIN) and Sign In

3. Click the Message Forwarding button from the main menu

4. Click Add new forwarding address

5. Type in your University of Waterloo email in the send to specified destination field

6. Ensure the Forward Type is set to Relay

7. a. Check one or both of the Message Type checkboxes for Voice and/or Missed Calls.
    b. If you wish to get the actual voicemail attached in the email, select the 'include attachment(s)' checkbox.

8. Click Save and Close

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Log On/Log Off

From your own telephone:

1. Lift receiver
2. Dial 70000 (mailbox access)
3. When connected: press #; enter password followed by #

You are now logged on.

From another telephone within system:

1. Lift receiver
2. Dial 70000 (mailbox access)
3. When connected: enter your mailbox number (extension) followed by #; enter your password followed by #

You are now logged on.

From a telephone outside the system:

1. Lift receiver
2. Dial 519-888-4966 (mailbox outside access)
3. When connected: enter your mailbox number (extension) followed by #; enter your password followed by #

You are now logged on.

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Log off

1. Press 83 - "Goodbye"

NOTE: Log Off ensures the ports are free for the next user

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1. Log on (see above)
2. Press 84
3. Enter your old password followed by #
4. Enter your new password followed by #
5. Enter your new password again followed by #
   • Your password has been changed
6. Exit by pressing 83

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The personal verification is a recording of your name used by the system in place of your mailbox number (extension). Note: This is not the greeting played to your callers

1. Log on
2. Press 82
3. Press 9
4. Press 5 to record > Say your name
5. Press # > The system will play the name back to you
6. Exit by pressing 83

To Record or Change Greetings

1. Log on
2. Press 2 to play messages

Once the message starts playing the following commands are available:

1. # - to pause during playback
2. 6 - go to the next message
3. 4 - go to the previous message
4. 2 - to continue
5. 1 - to skip backward 5 seconds
6. 3 - to go forward 5 seconds
7. 76 - deletes message
8. 72 - more information about the message

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This feature enables you to leave messages for someone without calling their extension number.

1. Log on
2. Press 75
3. Enter mailbox number (extension) or distribution list followed by #
   1. 5 - wait for tone to speak
   2. # - to stop recording
   3. 79 -to send message
   4. 83 - to log off

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To reply to the sender of a message

1. Press 71 - to reply
2. Press 5 - wait for tone to speak
3. Press # - when finished recording
4. Press 79 - to send message

To reply to the sender of a message and to everyone else who received it

1. Press 74 - to reply all
2. Press 72 - to hear list of people who will receive your reply
3. Press 5 - wait for tone to speak
4. Press # - when finished recording
5. Press 79 - to send the message

To forward a message that you have received

1. Press 73 - enter mailbox number (extension)
2. Press ##
3. Press 5 - to record additional information prior to sending
4. Followed by #
5. Press 79 - to send message
6. Press 2 - to return to listening to your message

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Bypass greeting

If you are calling another mailbox user on your system and wish to bypass their greeting, press 5 and you will go directly into their mailbox.

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Tagging messages

When you create messages, you can tag them using the message options command to indicate that you want a message handled in a special way.

1. Acknowledge: when you tag a message for "Acknowledgement", you receive a notification when each recipient hears your message
2. Private: if a message is confidential, you can tag it as "Private" and the recipient of the message tagged private can't forward it
3. Timed Delivery: when you tag a message with "Timed Delivery", the message is sent at the date and time you specify
4. Urgent: an "Urgent" message is announced when the recipient logs in
   1. In networking systems "Urgent" messages are sent immediately

Before you send your message

1. Press 70 - message option
2. Press 1 - Urgent
3. Press 4 - Private
4. Press 5 - Acknowledge
5. Press 6 - Time Delivery
6. Press 79 - to send message

Example of time delivery

You want message delivered on July 3 at four in the afternoon.

1. Enter the month 7#
2. Enter the day 3#
3. Enter the hour and minute 4#
4. Enter the morning or afternoon #
   1. The number is 1 if AM and 2 if PM

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A personal distribution list is a list of often-used mailbox numbers (extension). You can create up to nine personal distribution lists, each containing a maximum of 99 entries.

1. Press 85
2. Choose distribution list by pressing 5
3. Enter the distribution list number (1 - 9) followed by #
4. Press 5 to compose the distribution list
5. Enter the mailbox numbers or distribution list numbers, separating each with a #
6. Press # when finished
7. Press 2 to listen to the distribution list

To check the contents of a personal distribution list follow steps 1, 2, 3, 5 and 6 above

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Alternative log on

After you have called a CallPilot Mail user and have left a message, you can log on to CallPilot Mail without hanging up and dialing the access number.

To log on to your mailbox after leaving a message:

1. Finish recording the message by entering #
2. Press 81

You can now log on to your mailbox as usual.

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The help service

You can get help at any time while using CallPilot Mail by pressing * (the star key).

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Thru-dial

When you are logged on to your mailbox you may make an internal call without disconnecting from CallPilot Mail.

1. Press 0 followed by the extension number
2. Do not pause for more than two seconds after pressing zero or you will be connected to the attendant.

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After listening to a message, you may want to speak immediately with the person who left the message. That extension number can be automatically dialed for you by using the "Call Sender" feature. It is not applicable to outside callers.

1. After hearing the message, press 9
2. Talk to the sender or leave a message

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