camera icon with the word zoom underneath


The campus-wide Zoom license is now available for employees and students; pro/educational licenses are available for employees and graduate students, and basic licenses are available for undergraduate students. 

  • IST is continuing to migrate existing University of Waterloo Zoom users to the campus-wide license. 
  • The integration of Zoom with LEARN is currently underway and is expected to be complete during the first week of August.

If you do not have an existing Zoom account: Faculty, staff, and students can create an account by going to, clicking Sign In, and logging in with their credentials. 

If you have an existing Zoom account: Migrate your account to the campus-wide license using the steps below. 

  1. If your Zoom account username is not username@uwaterloo.caupdate your username.
  2. Go to and click 'Sign In'. Enter your login credentials. The first time you login, you will be asked to migrate your existing account. Follow the prompts to migrate your account. 
  3. If you have a paid Zoom account, Zoom will update your account balance and you can request a refund by calling Zoom Support: +1.888.799.9666 ext 2.


  • The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in with their University of Waterloo credentials. 
  • To optimize the reimbursement of your remaining account balance, it is recommended that you create or migrate your Zoom account as soon as possible. If you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Additional resources

Running Zoom for the first time

  1. Open zoom and select SSO
    Windows with the credentials page with the SSO selected.
  2. Type uwaterloo in the company domain field
    Sign in with SSO window with uwaterloo fill out
  3. This will take you to the University login to use your credentials and the 2FA
    Window asking for email address to sign
  4. Check marked the always open with the zoom app and then click on Launch zoom meetings
    Window asking to launch the app with a check marked
  5. And this will take you to the app now you can setup the meeting or join a meeting.
    zoom app open