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Advice from upper-year students

Group header of all students in first year video series

We know that there is a lot of information to take in as a new student, so we've recruited some upper-year students to help you with your transition to UWaterloo!

Check out their advice as they cover a number of different topics, including information on Quest, your UWaterloo email account, how to pay tuition, and more.

 get active  setting up your Waterloo account  On-campus food and your student card

 learning about culture, language and immigration  An online learning system  your student information system

 living on campus  personalized UWaterloo information  and other course matterials

 Student Awards and Financial Services and Student Accounts

Athletics and Recreation

Staying active is a great way to take care of mind and body. Athletics and Recreation has something for everyone, whether you’re into team sports, yoga or strength and conditioning. Hilary will explain how to get involved in intramurals, clubs, drop-in classes, instructional programs and varsity sports. Watch out for a cameo from King Warrior, the Waterloo Warriors’ mascot!

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Your UWaterloo email account is how you connect with the University and your professors. Your UWaterloo email is the only place you will receive updates on course selection periods, fee deadlines, and other University of Waterloo news. It is also the email you will use to correspond with professors. Brandon will give you all the need to know information about your UWaterloo email. 

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Food Services and WatCard

UWaterloo Food Services operates 24 diverse on-campus outlets and provides meal plans for incoming students living in residence. Your WatCard is your student ID, bus pass, library card and debit card - all in one. It’s used to pay for your meals and can be loaded up with additional funds throughout your time at university. Farrah will explain how your WatCard works, show you some of the cafeterias on campus, and explain how UWaterloo's meal plans work. 

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International Students

The International Student Experience (ISE) team is your connection to the University of Waterloo. Our friendly, knowledgeable, and supportive staff are here to help you every step of the way as you transition into a new life in Canada, and become a part of the University of Waterloo community. Carla will introduce you to the International Guidebook and discuss the resources we have to support your transition to Canada and the University of Waterloo.

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Waterloo LEARN is a web-based learning management system that enables instructors to manage course materials, activities and assessments and to interact easily and efficiently with their students outside the physical classroom. It can function both as a component of on-campus blended courses and as a platform for fully online learning. Reina will walk you through LEARN and give you tips on how to use it. 

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Quest is University of Waterloo’s student information system. Applicants, students, faculty, and staff use Quest. Quest can be accessed using a desktop computer or a mobile device. Vishal will show you everything you need to know about accessing Quest. 

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University is about broadening all your horizons – not just the academic ones! And where you live plays an important role in new experiences you’ll treasure for a lifetime. Haseen will guide you through the residence experience.

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Student Portal

The student portal is a mobile-friendly information tool for current students that pulls in the UWaterloo information students need, just when you need it. Annabel will show you how to access the student portal and let you know how you can customize it to fit your needs. 

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Course materials come in many different formats, from books and digital materials to courseware or custom textbooks. Purchase what you need from the Bookstore or Feds Used Books, which are right here on campus. The Library, supported by LEARN, will provide the rest. In this video, Marc will explain where to find your course materials and how you can get the most bang for your buck.

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Tuition and fees

Student Accounts are the people who want to ensure your tuition is paid every term, and that your student account doesn't have an outstanding balance in Quest. Student Awards and Financial Aid help students understand how they can finance their education through scholarships, bursaries, OSAP and other provincial funding. Paula will introduce you to these two important departments, and show you how to make sure your account is Fees Arranged. 

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