Publications
Technical Communication. Re-engineering online documentation: Designing examples-based online support systems. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-22444455897&partnerID=MN8TOARS
. (1999). ACM SIGDOC Annual International Conference on Computer Documentation, Proceedings. Readers' expectations and writers' goals in the late age of print. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0030394889&partnerID=MN8TOARS
. (1996). ACM Computing Surveys. Online support systems. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0007575476&partnerID=MN8TOARS
. (1996). IEEE Transactions on Professional Communication. The Rhetorical Nature of Academic Research Funding. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0028497106&partnerID=MN8TOARS
. (1994). Proceedings of the 11th Annual International Conference on SIGDOC '93. Software usability: choosing appropriate methods for evaluating online systems and documentation. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027847486&partnerID=MN8TOARS
. (1993). Navigating online information: a characterization of extralinguistic factors that influence user behavior. Navigating online information: a characterization of extralinguistic factors that influence user behavior. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027805738&partnerID=MN8TOARS
. (1993). Human-Computer Interaction. Finding Information on a Menu: Linking Menu Organization to the User's Goals. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0024946843&partnerID=MN8TOARS
. (1989).