Our commitment to service

Co-operative and Experiential Education (CEE) is committed to providing exceptional service and contributing to a vibrant experience for students, alumni, postdocs, staff, campus partners and employers. As a unit, we will hold ourselves accountable to our service values and seek to maintain high-quality and reliable services for all.


OUR SERVICE VALUES

icon of person on headset and phone

RELIABLE SERVICE

We commit to a high-quality service standard that addresses inquiries in a timely manner, aiming to respond to inquiries within one business day while also providing self-service options. We will address inquiries equitably and accurately, ensure policies and procedures are applied consistently while recognizing that each service interaction is unique.


 

hands holding a heart with a client in them icon

CLIENT-CENTERED INTERACTIONS

We commit to empathy, kindness and providing personalized, genuine and transparent service. We will strive to support students, clients, campus partners and employers in a way that fosters a sense of respect, engagement and representation throughout all interactions.


 

wheelchair icon

INCLUSIVITY

We will create an environment that fosters a sense of belonging so that everyone feels welcome and respected in our service offerings.


 

icon if circles with people in them

CONNECTED CAMPUS COMMUNITY

We aim to strategically collaborate with campus partners through exceptional service to enable long-term sustainable success and impact.


 

Arrows pointing upwards on steps icon

CONTINUOUS IMPROVEMENT

We commit to regularly examining and improving our practices, processes and technology to best serve and empower our students, campus partners and employers. We will inform clients of any changes made and the anticipated impacts.