Are you in crisis, feeling unsafe, or worried you might hurt yourself or others? If you are experiencing a life-threatening issue, please call 911.
On-campus contacts (8:30 a.m. – 4:30 p.m.)
Counselling Services - 519-888-4096. Offers appointments for emergencies. We are currently providing services by phone and video.
Health Services - Student Medical Clinic - 519-888-4096. Open for all medical services, with modified or alternative service delivery. All appointments will be addressed via phone or video if possible.
Sexual Violence Prevention and Response Office (SVPRO) - Supports all members of the University of Waterloo campus community who have experienced, or been impacted, by sexual violence.
- The SVPRO is not a crisis service. If you are in crisis, please view a list of contacts on the Crisis Support Services page.
UW Police - 519-888-4567 ext. 22222
For emergency services on campus 24/7.
After-hours contacts
Region of Waterloo
Non-emergency Waterloo Regional Police Services - 519-653-7700
Grand River Hospital - 519-749-4300
St. Mary's Hospital - 519-744-3311
Kitchener-Waterloo Sexual Assault Support Centre - 519-741-8633
Here 24/7 - 1-844-437-3247
- Supports addictions, mental health and crisis services
Ontario
Huron Perth Helpline (Stratford) - 1-888-829-7484
Stratford General Hospital - 519-272-8210
Cambridge Memorial Hospital - 519-621-2330
Good2Talk - 1-866-925-5454
- Confidential and anonymous
- Available to all Ontario post-secondary students
Canada
Crisis Services Canada - 1-833-456-4566 or by text 45645
Empower Me, Mental Health Resources - 1-833-628-5589
- Counselling is available via phone, video, and in person
- Available 24/7, 365 days in 22 countries worldwide. Please see alternate phone numbers under the International Students section below.
International students
Off-campus emergency information
If you’re studying/working off-campus, reach out to your co-op advisor for directional support and/or information about resources in your current location.
Faculty and staff
Register with the Employee and Family Assistance Program to receive free support services and workshops, or call 1-800-663-1142. You can also contact Occupational Health at 519-888-4096, Monday to Friday: 8:00am - 4:00pm.
Off-campus emergency information
- If you are experiencing a life-threatening issue, please call 911
- Contact someone you trust
- Go to the nearest hospital or safe place
- Contact us during regular University of Waterloo hours at Counselling Services or Health Services, and we'll try to find support to help you
- Emergencies within North America: Call 911
- Out of country emergencies: If you are out of the province, please seek health care where you are. If you’ve been receiving care from us and are having difficulty finding care in another province, please contact us to discuss your options and next steps
- Let us know how we can help!
Health care centres in your province/territory
Other resources
Centre for Mental Health Research and Treatment
- The University of Waterloo’s Centre for Mental Health Research and Treatment (CMHRT) offers a full range of psychological services for children, adolescents, adults, and families from the area, and we are unconstrained by geographical region.
Glow Centre
- Online peer support for the LGBTQ2+ community via Skype to undergraduate students. To set up an appointment, please contact glow@wusa.ca
Racial Advocacy for Inclusion, Solidarity and Equity (RAISE)
- Provides confidential peer support for the racialized undergraduate student community.
Social media abuse help page
- Advice from the Office of Human Rights, Equity and Inclusion on how to handle this type of abuse.
The Women’s Centre
- Online peer support via Skype to undergraduate students. To set up an appointment, please contact womenscentre@wusa.ca
UW MATES, one-on-one peer support program offered by the Waterloo Undergraduate Student Association (WUSA)
- Online via Microsoft Teams to undergraduate students. To set up an appointment, please contact mates@wusa.ca
WatSafe
- Download the app to quickly access mental health support information.
