Academic Consumer Interest Research (CIR) in Policy-Making: Strengthening a Canadian Network

Workshop: Invitation only

  • Sunday, September 30, 2012
  • Victoria University in the University of Toronto
  • Toronto, ON

A Workshop report from Dr. Robert Kerton, Distinguished Professor Emeritus and Adjunct Professor of Economics, University of Waterloo.

The assistance of Amy Faria, M.Sc. Candidate, Department of Marketing & Consumer Studies, University of Guelph, and Matthew Armstrong, Candidate, Master of Applied Science, Environmental Applied Science and Management, Ryerson University, is gratefully acknowledged.

This Workshop was supported by the Social Sciences and Humanities Research Council.


Opening Remarks: A look back at academic CIR

Panel A: Context-setting

  1. A preliminary overview of academic CIR today in Canada; Michael Jenkin, Office of Consumer Affairs, Industry Canada
  2. Defining academic CIR for policy-making purposes; Sue McGregor, Mount Saint Vincent University
  3. Experiences and thoughts about Consumer Studies university training; Marie Lachance, University of Laval

Panel B: The Research User’s Perspective

  1. The need for academic CIR: a consumer advocate’s point of view; Elizabeth Nielsen, Member, Board of Directors, Consumers Council of Canada (CCC)
  2. Lessons learned: integrating academic research into policy-making initiatives; Marc-André Pigeon, Credit Union Central of Canada
  3. Knowledge-based business management; Diane J. Brisebois, President and CEO, Retail Council of Canada
Student Research Presentations
  1. Word of mouth revisited: in 2012, how many people does a dissatisfied consumer complain to?Claudine Ouellet, University of Laval
  2. The Outsourcing of Family: Consumers, Culture, and Marketplaces for Care; Aimee Huff, Richard Ivey School of Business

Panel C: Strengthening A CIR Network

Introductory remarks: Practical experiences from consumer law networking in Québec

Thierry Bourgoignie, Groupe de recherche en droit international et comparé de la consommation (GREDICC), Université du Québec à Montréal


Biographical Notes, Participants