Publications
New Directions for Teaching and Learning. Assessing the usability of on-line instructional materials.
. (2002). Proceedings of the Human Factors and Ergonomics Society Annual Meeting. On the Reading of Product Owner's Manuals: Perceptions and Product Complexity.
. (2002). ACM Journal of Computer Documentation. Intentionality and other �nonsignificant� in issues learning.
. (2000). IEEE Transactions on Professional Communication. Active and interactive learning online: a comparison of Web-based and conventional writing classes. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0033702330&partnerID=MN8TOARS
. (2000). IEEE Transactions on Professional Communication. Active and interactive learning online: a comparison of Web-based and conventional writing classes. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0033702330&partnerID=MN8TOARS
. (2000). Technical Communication. Re-engineering online documentation: Designing examples-based online support systems. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-22444455897&partnerID=MN8TOARS
. (1999). Technical Communication. Re-engineering online documentation: Designing examples-based online support systems. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-22444455897&partnerID=MN8TOARS
. (1999). . (1996).
ACM SIGDOC Annual International Conference on Computer Documentation, Proceedings. Readers' expectations and writers' goals in the late age of print. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0030394889&partnerID=MN8TOARS
. (1996). Proceedings of the 14th annual international conference on Systems documentation Marshaling new technological forces: building a corporate, academic, and user-oriented triangle - SIGDOC '96. Readers' expectations and writers' goals in the late age of print.
. (1996). ACM Computing Surveys. Online support systems. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0007575476&partnerID=MN8TOARS
. (1996). ACM SIGDOC Annual International Conference on Computer Documentation, Proceedings. Readers' expectations and writers' goals in the late age of print. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0030394889&partnerID=MN8TOARS
. (1996). ACM SIGDOC Asterisk Journal of Computer Documentation. Charting the future of technical communication.
. (1995). IEEE Transactions on Professional Communication. The Rhetorical Nature of Academic Research Funding. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0028497106&partnerID=MN8TOARS
. (1994). Proceedings of the 12th annual international conference on Systems documentation technical communications at the great divide - SIGDOC '94. Multi-user domains and virtual campuses.
. (1994). IEEE Transactions on Professional Communication. The Rhetorical Nature of Academic Research Funding. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0028497106&partnerID=MN8TOARS
. (1994). ACM SIGDOC Asterisk Journal of Computer Documentation. Concerning SIGDOC 92.
. (1993). Navigating online information: a characterization of extralinguistic factors that influence user behavior. Navigating online information: a characterization of extralinguistic factors that influence user behavior. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027805738&partnerID=MN8TOARS
. (1993). Proceedings of the 11th annual international conference on Systems documentation - SIGDOC '93. Software usability.
. (1993). Navigating online information: a characterization of extralinguistic factors that influence user behavior. Navigating online information: a characterization of extralinguistic factors that influence user behavior. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-0027805738&partnerID=MN8TOARS
. (1993).