There are five topic areas covered under the Customer Service Standard of the AODA that the University of Waterloo must address:

Establishing accessibility policy

Waterloo established our Policy 58 – Accessibility in 2017 to highlight our commitments in delivering accessible service to all our community members.

Use of Service animals and support persons

In 2019, the University established Service Animal Verification Guidelines for our students and employees to ensure a centralized, confidential process for individuals who utilize service animals to access our services.

Students and employees can access the relevant forms and additional information on the Service Animals webpage.

Notice of temporary disruptions

Temporary disruptions to our physical campus is noted in our Plant Operations webpage. Department specific service disruptions are notified through each department’s specific communication channels.

Training for employees

All Waterloo employees are required to take mandatory Accessibility Training. This training is delivered through our LEARN system.

Feedback process on accessibility

Individuals are invited to provide feedback on Waterloo’s accessibility by contacting any Accessibility Committee member, or through