Welcome to Plant Operations

Our Mission

To enable outstanding learning, high-impact research and vibrant campus life experiences of our University community, advancing Waterloo’s mission. We will achieve our common purpose by delivering prudent planning, development, maintenance and operations of University property, facilities and infrastructure. Through our professional facilities and property management services, we provide a contemporary campus environment that is safe and accessible, invitingly clean and comfortable, functionally enriched and well-maintained.

Our Vision

To be a leader among educational facilities professionals in service excellence and best-practice asset stewardship exceeding stakeholder expectations.

COVID-19 Service Modifications

Due to COVID-19, we have modified our services, as outlined below.

Environmental Services (Custodial & Waste Management)

Please be reassured that Custodial Services continues to meet Public Health requirements. However due to significant changes in staffing resources we will be temporarily curtailing some services, so that we can reprioritize and focus on the most critical requirements.

Questions or concerns can be emailed to pltops.maintenance@uwaterloo.ca

Emergency Services

All emergency infrastructure/maintenance items – call Plant Operations 24 Hr line at ext. 43793.

All non-emergency maintenance concerns can be submitted by email to pltops.maintenance@uwaterloo.ca

Business Services

Key Control is open and has resumed normal operations, observing all COVID-19 protocols. Hours are 8:00 am - 11:30 am and 12:00 pm - 4:00 pm, Monday to Friday.

Plant Operations main administration and reception desk on the 2^nd floor remain closed, as most in-person services continue to be suspended at this time.

Address any questions or concerns to pltops.maintenance@uwaterloo.ca

The majority of staff will be checking email and phone messages. Please use UW staff directory as needed.

Parking & Grounds

The Parking office is open and has resumed normal operations, observing all COVID-19 protocols. Hours are 7:30 am - 4:30 pm, Monday to Friday.

Full parking enforcement has resumed.

Shuttle services have been suspended.

Grounds services have resumed.

Campus access and roads will be maintained at all times (snow, flooding etc.)

Vehicle Shop

The vehicle shop will be operating at very reduced capacity, necessitating reliance on local repair shops and dealership to complete repairs and maintenance. Please follow normal processes for requesting work. Behind the scenes, the shop supervisor will be coordinating the logistics, what can be done by UW and what needs to be sent out and where. Please note, work performed by external vendors will be a billable expense.

Design & Construction

Design staff are actively working from home and on campus. They are checking email and phone messages. Please use the UW staff directory as needed.

24 Hour Emergency Service Line ext. 43793

Call us 24 hours/day to report urgent maintenance issues.

For non-urgent issues, email details to pltops.maintenance@uwaterloo.ca. Provide the building and room number in the subject and a thorough description of the problem in the body of the email.