Welcome to Plant Operations

Our Mission

To enable outstanding learning, high-impact research and vibrant campus life experiences of our University community, advancing Waterloo’s mission. We will achieve our common purpose by delivering prudent planning, development, maintenance and operations of University property, facilities and infrastructure. Through our professional facilities and property management services, we provide a contemporary campus environment that is safe and accessible, invitingly clean and comfortable, functionally enriched and well-maintained.

Our Vision

To be a leader among educational facilities professionals in service excellence and best-practice asset stewardship exceeding stakeholder expectations.

COVID-19 Service Modifications

Due to COVID-19, we have modified our services, as outlined below.

Environmental Services (Custodial & Waste Management)

Custodial services will be modified daily to reflect campus needs priorities. Custodial services are part of essential services to the campus and are closely managed.

Waste management has been minimized. Service will be adjusted daily to reflect campus status and occupancy levels.

For more details, visit Building Services Status, and COVID-19 Cleaning Schedule

Address any questions or concerns to pltops.maintenance@uwaterloo.ca

Emergency Services

All emergency infrastructure/maintenance items – call Plant Operations 24 Hr line at ext. 33793.

All non-emergency maintenance concerns can be submitted by email to pltops.maintenance@uwaterloo.ca

Business Services

Key Control has resumed normal operations, observing all COVID-19 protocols. Hours are 8:00 am - 11:30 am and 12:00 pm - 4:00 pm, Monday to Friday.

Front desk and all other in person services have been suspended.

Address any questions or concerns to pltops.maintenance@uwaterloo.ca

The majority of staff will be checking email and phone messages. Please use UW staff directory as needed.

Parking & Grounds

The Parking office has resumed normal operations, observing all COVID-19 protocols. Hours are 7:30 am - 4:30 pm, Monday to Friday.

Student permits are ONLY available online.

All parking gates are open and parking enforcement will be maintained on accessibility spaces and fire routes only. This service will be provided by UW Police. All parking fees have been waived until the end of September.

Shuttle services have been suspended.

Grounds services have been reduced. Focus of daily activities is on outdoor waste management and spring cleanup.

Campus access and roads will be maintained at all times (snow, flooding etc.)

Design & Construction

Design staff are working from home, and with few exceptions, will continue to work on design projects where access to the project site is not required.

Projects designed by external consultants will proceed provided the work can continue without access to the project location. Note, all of our external consultant partners have confirmed that they are working from home until further notice.

Construction services performed by external contractors will continue based on the following criteria:

Projects with critical timelines
Projects with life safety implications
Projects that can be managed without significant contact with UW staff and have a construction entrance in close proximity to the project site

All other construction projects will be postponed.

24 Hour Emergency Service Line ext. 33793

Call us 24 hours/day to report urgent maintenance issues.

For non-urgent issues, email details to pltops.maintenance@uwaterloo.ca. Provide the building and room number in the subject and a thorough description of the problem in the body of the email.