Requesting Work from Plant Operations

For emergency requests, please call us directly via our 24-hour service line at 519-888-4567 ext. 43793.

All other requests (including those for routine and billable work within maintenance, grounds and custodial, as well as for design & construction) should be submitted online through Plant Operations’ Archibus Workplace Portal. Using your university credentials, the portal processes your request directly into our integrated workplace management system (Archibus), and allows you to track the status of your request after it is submitted.

Please note that we have eliminated the previous online form for billable work requests, as such requests are now also submitted via the Archibus Workplace Portal. If your work request is assigned to the Design & Construction section, the system will auto-generate a temporary Archibus Work Request number. However, it will then be set up as a traditional Design Work Request in Plant Operations and receive a new formal project (work request) number within the Design section, and a further notification will follow. All other requests (not assigned to Design) will continue to be visible in Archibus for status updates.

Archibus was upgraded as of December 13, 2022. The impact to our clients is expected to be low. Watch the video below or read through the self-service guide to learn more about the changes for our clients.

Remote video URL