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Key Control

Key Control is responsible for the distribution and safekeeping of keys to facilities on campus. There are more than 50,000 key transactions per year. Key Control can be reached at ext. 32669 or pltops.keycontrol@uwaterloo.ca.

Key Control has moved! Key control is now located in GSC 1102. (map)

Hours of Operation

Open between 8:00am - 12:30pm and 1:00pm - 4:30pm
Note: We no longer have extended hours during the first week of the term.

Key Contacts

Each department has one or more persons, usually administrative assistants, who are authorized to issue keys and request lock changes within the department.

Returning/Transferring Keys

Keys should be returned to the authorized contact person from the department that issued the key. Some departments require a deposit for keys and are responsible for reimbursing that deposit. No deposit on keys will be refunded by Plant Operations.

Lost Keys

If you find keys, please return them to Key Control or UW Police. If you lose keys, check with Key Control or UW Police. If neither Key Control nor UW Police have the lost keys, notify the authorized contact person from the department that issued the keys.

Damaged Keys

Return bent or broken keys to Key Control for a replacement key. If a key is broken off in a lock, report it to Plant Operations 24 hour service and maintenance line at ext. 33793.

Door and Lock Repair

These do not get reported to Key Control or the locksmiths. Please call the Plant Operations 24 hour service and maintenance line at ext. 33793.

Lock Changes

Please see the authorized contact person for your department.

Desk and Cabinet Keys

Duplicate or replacement keys can be requested by completing the Desk/Cabinet Key Request form and sending it to Key Control.