Counselling Services

Counselor speaking to student

Counselling Services is a team of professionals that provides programming and services to help you lead a healthy and balanced life. We strive to provide a secure, supportive environment for students of all orientations and backgrounds. Counselling services are provided, at no charge, in a private and confidential setting to University of Waterloo students who are currently registered or on a co-op term.

COVID-19 update

Counselling Services provides in-person services as well as through phone and video. To book an appointment, please call 519-888-4096.


  • Monday, Thursday and Friday from 8:30 a.m. - 4:30 p.m. EST 
  • Tuesday and Wednesday from 8:30 a.m. - 7:30 p.m. EST (4:30 p.m. - 7:30 p.m. for pre-booked appointments)

*If you are out of the province, please seek care where you are or contact EmpowerME at 1-833-628-5589. To be covered by EmpowerMe a student must be enrolled in the WUSA or GSA Health Plan, administered by Studentcare. If you've been receiving care from us and are having difficulty finding care in another province or country, please contact us to discuss your options and next steps.

student in counselling

Individual Appointments

Counselling Services and individual appointments are available at no charge to registered University of Waterloo students in classes or on co-op terms.

Learn more about individual appointments.


Students in a workshop

Groups and Workshops

Attending a group therapy, seminar or workshop at Counselling Services can be one of the best ways to enhance your personal success at University of Waterloo. Our courses provide you with the opportunity to learn skills to help you cope with life's challenges. You can also watch our pre-recorded workshops and seminars. Learn more about our Groups and Workshops.


Book with pens on it

Mental Health Training Opportunities

Counselling Services offers a broad range of suicide intervention and mental health training programs. Our goals are to raise campus mental health awareness, reduce mental health stigma, and support early intervention for those in need within our Waterloo campus community. Learn more about our Mental Health Training Opportunities.


hands holding a cell phone

After Hours and Emergency Contacts

If you need help outside of our office hours, please view our list of resources to find mental health support when you need it.


A group of students walking across campus

How to Help a Friend

Everyone goes through different ups and downs in their life and different people handle their challenges in different ways. Sometimes you might notice a friend is struggling with their mental health and want to help, but it can be really hard to know how, or if you should approach them. Learn more about How to Help a Friend.


Person in a video conference

Other Information and Resources

Find information about Mental Health, Self-Care, Mindfulness, and so much more on our Wellness Topics and Information page.


Watch Our Frequently Asked Questions Videos

What is self-care?

What happens the first time you come to Counselling Services?

What would you say to someone comparing themselves to others?

How do I make friends and meet new people?

What would you say to someone who is thinking of coming to Counselling?

What would you say to someone who was feeling lonely on campus?

How to help a friend