Paul Okoye


Paul Okoye, a consultant with Credence and Company, Waterloo, bringing to the team his background in organizational change, culture transformation, organization design, and training. A trusted business advisor with over 15 years of management consulting experience, Paul has worked with a number of global business strategy firms.

Jason Spencer



Jason Spencer, (BA) is currently Mediation Program Coordinator at Community Justice Initiatives (CJI). Jason has completed the Certificate of Conflict Management and Mediation and has gone on to complete all the requirements for accreditation as a Family Mediator. Through living in community, Jason has discovered two common responses to conflict. Resilient people build consensus as they collaborate to solve the problem.

Shelley Schanzenbacher is on staff with Community Justice Initiatives where she is the Restorative and Transformative Mediator, Schools Coordinator and Restorative Workplace Coordinator. In this role she has the opportunity to offer communities a chance to restore and rebuild their relationships.

Cayla Charles


Cayla Charles is a Consultant with Credence and Company. Cayla brings over 13 years of experience implementing Change Management and Dispute Resolution strategies within public sector workplaces, private sector businesses, and not-for-profit organizations.

Shelley Stirling-Boyes BA (Hons), AccFM is an Associate with Agree Incorporated.  Her services include workplace and family mediation, workplace assessments, conflict management coaching and partnering facilitation services. She also specializes in the development and delivery of customized conflict management and communication skills training.

Rebecca Sutherns PhD, CPF, is the founder and principal of Sage Solutions – a Guelph-based consulting firm that specializes in customized facilitation, strategic planning, stakeholder engagement and coaching services.

Margaret Van Herk Paradis is the co-founder and president of Credence and Company. Marg specializes in supporting organizations to address conflict, transform organizational culture and clarify organizational mission, vision and values using training, facilitation, coaching and mediation for groups and individuals.

Heather Swartz (MSW) is a Partner with Agree Incorporated, a conflict management firm providing a broad range of dispute resolution services since 1993. Heather’s practice includes workplace and civil mediation, conflict coaching, workplace assessment and investigation services, facilitation and customized training in conflict management and union-management relationships. Heather is the 2017 recipient of the ADR Institute of Canada (ADRIC) Lionel J. McGowan Regional Award of Excellence.


Mark Weber


Mark Weber, PhD, MBA, MA  is the Eyton Director of the Conrad School of Entrepreneurship & Business at the University of Waterloo (UW), ranked Canada’s most innovative university for 26 consecutive years. Prior to his current role, Mark was the inaugural Director of the Graduate Diploma in Social Innovation at UW and served on the faculty of the Rotman School of Management and UTM at the University of Toronto.