Paul Okoye


Paul Okoye, a consultant with Credence and Company, Waterloo, bringing to the team his background in organizational change, culture transformation, organization design, and training. A trusted business advisor with over 15 years of management consulting experience, Paul has worked with a number of global business strategy firms.

Jason Spencer



Jason Spencer, (BA) is currently Mediation Program Coordinator at Community Justice Initiatives (CJI). Jason has completed the Certificate of Conflict Management and Mediation and has gone on to complete all the requirements for accreditation as a Family Mediator. Through living in community, Jason has discovered two common responses to conflict. Resilient people build consensus as they collaborate to solve the problem.

Cayla Charles


Cayla Charles is a Consultant with Credence and Company. Cayla brings over 13 years of experience implementing Change Management and Dispute Resolution strategies within public sector workplaces, private sector businesses, and not-for-profit organizations.

Shelley Stirling-Boyes BA, AccFM is a Senior Associate with Agree Incorporated and has been in the ADR field for 23 years.  Her current services include workplace mediation, workplace assessments, conflict management coaching, partnering facilitation services and the development and delivery of customized conflict management and communication skills training. She is also an experienced comprehensive family mediator.

Rebecca Sutherns PhD, CPF, is the founder and principal of Sage Solutions – a Guelph-based consulting firm that specializes in customized facilitation, strategic planning, stakeholder engagement and coaching services.

Margaret Van Herk Paradis is the co-founder and president of Credence and Company. Marg specializes in supporting organizations to address conflict, transform organizational culture and clarify organizational mission, vision and values using training, facilitation, coaching and mediation for groups and individuals.

Mark Weber


Mark Weber, PhD, MBA, MA  is the Eyton Director of the Conrad School of Entrepreneurship & Business at the University of Waterloo (UW), ranked Canada’s most innovative university for 26 consecutive years. Prior to his current role, Mark was the inaugural Director of the Graduate Diploma in Social Innovation at UW and served on the faculty of the Rotman School of Management and UTM at the University of Toronto.

Jeremy Steffler, MASc, PEng, is a graduate of the Certificate in Conflict Management and Mediation offered at Conrad Grebel University College and a certified Personality Dimensions® trainer.

Jennifer Ball


Jennifer Ball, PhD, RPP, MCIP, holds a PhD in Rural Studies, with a focus on Sustainable Rural Communities, from the University of Guelph.