Receiving your diploma after convocation

Yes. Once your diploma package has left campus, you will receive an email with a tracking number for the shipping address you provided 

At this time, convocation diplomas cannot be combined in a courier package with other documents (e.g., transcripts, duplicate diplomas, official letters, etc.) 

It is recommended that standard delivery addresses be used. Additional notes (e.g. second door down the alley) may not be recognized by domestic or international courier companies.  

Addresses must be written in English and not include special characters in the font. 

Requests are typically processed within five business days, plus delivery. Due to high shipping volumes and potential delays with courier services, Canada Post, and customs processing, the University cannot guarantee an exact delivery date. However, here are the estimated minimum delivery times:

• Domestic courier service: At least two weeks.
• International courier service: At least four weeks.

Once your diploma is with the courier company and you have received tracking information, the University cannot expedite the delivery or provide additional details. If you urgently need your diploma due to reasons like visa requirements and the estimated delivery time has passed, email askthecentre@uwaterloo.ca.

If your diploma arrived damaged (i.e., bent, smudged, torn, ripped, or creased), we will replace it at no cost. To ensure that you receive only one original diploma, follow these steps: 

1. Send an email to askthecentre@uwaterloo.ca. 

2. Include two (2) pictures:  

1. one of the damaged diploma as it arrived, 

2. one of the diploma after you have destroyed it (i.e., torn into at least 6 pieces, with a clear tear through your name/degree title and the affix seal). 

3. Don't forget to provide your name and your student identification number. 

Once received, we will print and resend another version to the same address. Note: Diplomas are reprinted only once a week, so there may be a delay before you receive the new one. 

Original diplomas are retained in the Office of the Registrar for two years following convocation, after which time they are destroyed, and you will be required to order a Replacement diploma at your expense. 

Once you pay to have your diploma couriered, you will receive a tracking number. If the tracking status shows that your package has been “delivered” but you have not received it, please wait one week. If you still do not receive your diploma after one week, contact askthecentre@uwaterloo.ca for further assistance.