| Title | Detecting Customer Complaint Escalation With Recurrent Neural Networks And Manually-Engineered Features |
| Publication Type | Conference Paper |
| Year of Publication | 2019 |
| Authors | Yang, W., L. Tan, C. Lu, A. Cui, H. Li, X. Chen, K. Xiong, M. Wang, M. Li, J. Pei, and J. Lin |
| Conference Name | North American Chapter of the Association for Computational Linguistics (NAACL) |
| DOI | 10.18653/v1/n19-2008 |
