Detecting Customer Complaint Escalation With Recurrent Neural Networks And Manually-Engineered Features

TitleDetecting Customer Complaint Escalation With Recurrent Neural Networks And Manually-Engineered Features
Publication TypeConference Paper
Year of Publication2019
AuthorsYang, W., L. Tan, C. Lu, A. Cui, H. Li, X. Chen, K. Xiong, M. Wang, M. Li, J. Pei, and J. Lin
Conference NameNorth American Chapter of the Association for Computational Linguistics (NAACL)
DOI10.18653/v1/n19-2008