| Title | The Role of a Natural Language Conversational Interface in Online Sales: A Case Study |
| Publication Type | Journal Article |
| Year of Publication | 2001 |
| Authors | Chai, J. Y., J. Lin, W. Zadrozny, Y. Ye, M. Stys-Budzikowska, V. Horvath, N. Kambhatla, and C. G. Wolf |
| Journal | International Journal of Speech Technology |
| Volume | 4 |
| Issue | 3-4 |
| Pagination | 285--295 |
| DOI | 10.1023/A%3A1011316909641 |
