In-person Finance operations are suspended until further notice. For information about student-related topics, please contact The Centre.  For Faculty or Staff related enquiries,  Finance service modifications are available on the Finance Resources COVID-19 website or you can visit our Contact Us page.

Two-Factor Authentication for banking information in Quest

Monday, May 13, 2019

UofW logo

To:                 University of Waterloo Students

From:            Student Financial Services

Date:              May 13, 2019

Subject:        Two-Factor Authentication for banking information in Quest

What is happening?

Passwords are increasingly easy to compromise.  They can often be stolen, guessed, or hacked -  you could be locked out of your account, or you might not even know someone is accessing it.

Two-factor authentication (2FA) adds a second layer of security to your University accounts, keeping your account secure even if your password is compromised.  With 2FA, you'll be alerted right away (on your phone) if someone is trying to log on as you.

For this reason, students can now activate 2FA on their mobile device to challenge them when making changes to their banking information in Quest.

When is this happening?

Beginning May 15, 2019. 

What does this mean to me?

Previously, students who were off campus were not able to add or change their banking information.  As of May 15th, students who are off campus will be permitted to view or edit their banking information in Quest by opting-in and using 2FA. 

Students who do not want to opt-in to 2FA at this time can still change their banking information from an on campus location.  Please note that later this year security changes will be made such that all students who have enrolled in 2FA will get a 2FA challenge when they log into Quest.

Instructions on how to enable 2FA are available on the IST 2FA website.  Enroll once to protect all of your supported services and take an active role in keeping you and your information secure.  Currently 2FA is active for Office 365, and other services will be coming online over the next year.  Visit to get started - it's as easy as 1-2-3.

What if I have questions?

For assistance with Quest or making changes to your banking information, please contact Student Financial Services at  Please do not send banking information via email.

For assistance with 2FA, please contact the IST Service Desk or submit a ticket at

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