Student Computing Consultant (SCC) program

group of peopleOur Student Computing Consultant (SCC) program is a unique program that gives undergraduate students the chance to work part time to help their fellow students with technology, while gaining hands on computing experience.

  • The SCC program provides 18-22 undergraduate student staff positions each term.
  • SCC’s provide support from three locations: Village 1, Davis Centre Library, and Dana Porter Library Service Desk.

Please note: IST hires once a year (May/June) for these positions. 

How can I become an SCC?

If you’re interested in the position, please fill in the application form on LEADS, making sure to attach a resume and cover letter.

About the role

What you'll bring to the role

  • The best customer service skills

  • A willingness to learn
  • A passion for technology
  • A dedication to helping others
  • Availability to work approx. eight (8) hours each week
  • Attend mandatory training and team meetings

What you'll be responsible for

  • Work at the IST Service Desks, answering phone calls, emails, and in person inquiries 

  • Provide front line technical support on networking issues in student rooms
  • Remove virus’, malware, and root kits on student computers
  • Help students with on campus systems
  • Be part of the after-hours support structure for the University
  • Work on professional development and training for future terms

What you'll gain from the role

  • A great way to gain work experience
  • Guaranteed spots in Residence
  • Looks great on resumes, reference letters can be provided
  • Hands on experience working with technology and networked computers
  • Great way to learn valuable customers service and communication skills
  • Opportunities for co-op and full-time employment
  • Professional development opportunities
  • Pay starting $16.50 per hour