A term-based, IT-focused communication for instructors. This issue will focus on IT news, changes, tools, etc. relevant to the Fall 2024 term.
A term-based, IT-focused communication for instructors. This issue will focus on IT news, changes, tools, etc. relevant to the Spring 2024 term.
A term-based, IT-focused communication for instructors. This issue will focus on IT news, changes, tools, etc. relevant to the Fall 2023 term.
A term-based, IT-focused communication for instructors.
The Davis Centre and Dana Porter service desks will be closed from 4:30 p.m. on December 22, 2021 to January 3, 2022. These service desks will open January 4, 2022 with regular hours.
The Village 1 service desk will close at 4:30 p.m. December 23 and will open January 2, 2022 with regular hours.
What’s happening? The UW Microsoft 365 Automation Platform will be upgraded from .NET Core 3.1 to .NET 6. IST uses this system to streamline the following automation processes:
When is this happening? The Microsoft 365 Automation Platform will be upgraded on Tuesday, November 23.
Why is this happening? This upgrade will allow for continued development and software support from the vendor until the end of 2024. This upgrade will also provide platform feature enhancements such as:
What is the impact? No impact is expected for the automation processes listed above. IST will closely monitor these automation processes after the upgrade to ensure no unexpected issues arise.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.
Resolved (November 8, 4:00 p.m.): All incoming and outgoing calls should be working as expected again. A faulty T1 card on the Avaya PBX was replaced and all service has returned to normal.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.
What is happening? An issue is intermittently affecting incoming and outgoing calls from all campus telephone systems. Bell has been contacted to assist in troubleshooting and we have a technician on site attempting to maintain service until resolution. Additional details will be shared when available.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.
What is happening? Webex users may have received an email entitled ''Convert to Enterprise Account' from webex_comm@webex.com. This is a legitimate email from Webex. No user action is required for UW Webex users; there is no impact and no service disruption.
Why is this happening? The Webex system is trying to clear up inconsistencies between users logging in withfriendly email addresses (e.g. firstname.lastname@uwaterloo.ca) instead of username@uwaterloo.ca.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Resolved: A common and routine networking change had an unexpected broken outcome that resulted in a number of IST managed servers going offline. The change has been reverted. IST is following up with the vendor.
What was the impact? Users may have been unable to access a number of services including Skype for Business, Git, and Jira.
When did this happen? Wednesday, October 13 between 11:30 a.m. and 12:25 p.m.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Resolved (October 7, 1:35 p.m.): Users should be able to connect to the wireless network again. Wireless controllers were rebooted to mitigate a suspected bug. IST will follow up with the vendor to determine the root cause of the outage.
What is happening? Users may be unable to connect to the wireless network. IST is investigating.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.