Welcome to uWaterloo Connect IT! This blog and video series will provide IT service and event information and updates to the campus, while offering a collaborative environment for University community members to share their comments/feedback and help shape the future of IT at Waterloo.

Reflecting on the past, looking to the future

With the end of the year fast approaching, I thought I would take a few minutes and reflect on the wide range of topics we have had in the Connect IT Blog since July 2013. What an interesting assortment of views, news and directions! 

All of the blogs are from right across IST and beyond, telling the story of a vibrant and caring team that works very hard to provide great services to our clients, a team that itself went through a lot of change – including the move to EC2. 

Enterprise Architecture: Part two

On June 5, 2013 we introduced Enterprise Architecture on this blog. That first introduction article came on the heels of the Enterprise Architecture Working Group that ran parallel to the IT Strategic Plan. As the IST Director, Enterprise Architecture I will continue exploring the topic of Enterprise Architecture (EA) as we steadily bootstrap an EA Program here at Waterloo.

Widget Wednesdays episode 4: Grand River Transit (GRT)

Previous posts have talked about the Student Portal and several widgets, including Portal Now, Routes, Parking, and Food. Today we continue the series with a look at the Grand River Transit (GRT) widget. Please note that the portal is under development and these designs are subject to change over future iterations.

Information Systems & Technology (IST) reorganization

There is a book by Marshall Goldsmith titled “What Got You Here Won’t Get You There”. While the book is about leadership, the title is very relevant as to why organizations need to reorganize from time to time. IST’s reorganization was called “Organize for Success”. That was quickly shortened to “OFS”. The reorganization was done to position IST to best implement the initiatives in the UW IT Strategic Plan, which lays out the vision, mission, principles and values, priorities and architecture foundations for the next 5 years to advance the state of IT at the University of Waterloo.

Data Privacy Month: Identity theft - protecting yourself online

There are a number of things you can do to minimize your chances of becoming a victim of identity theft.

Let’s talk – defining our current service agreements and planning for the future

The topic of this blog is really Service Level Agreements or SLAs for short. SLAs record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the SLA. Some think of an SLA as a legal contract between a service provider and a customer. I am going to try and convince you that SLAs are a good thing and not a boring tedious process of back and forth negotiations that leave people feeling exhausted and ready to kill each other.  

Data Privacy Month: Simple ways to protect your privacy online

Data Privacy Month 2014 is an initiative of a number of organizations to increase awareness about the risks to your privacy online. From January 28 (Data Privacy Day) to February 28, citizens will be encouraged to consider how they manage and protect their data.

Are security challenges faced by universities that much different than other organizations?

There was some buzz in the media earlier this year about universities being subject to an increasing number of cyber attacks.  An article in The New York Times drew a fair bit of attention, spawning articles in the Toronto Star and WLU’s The Cord.

Organize for Success update

The Organize for Success (OFS) project in Information Systems & Technology (IST) is moving into its final stages.  This is an update based on Open House sessions that were held with IST staff and with staff from across campus (PDF) in October.  It will also look to the future as our new organization ramps up with newly defined services and initiatives.


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