Welcome to uWaterloo Connect IT! This blog and video series will provide IT service and event information and updates to the campus, while offering a collaborative environment for University community members to share their comments/feedback and help shape the future of IT at Waterloo.

Widget Wednesdays episode 3: Food

One of the first widgets created for the Student Portal was the Food widget. As you can see below, it shows users upcoming menu items for Food Services eateries on campus.

Additionally, users can click on many of the menu items and see nutritional details to help them make informed and healthy choices.

Using tech tools to connect with students

Our students have high expectations that uWaterloo will communicate with them in the ways they want. Sure, there is still a place for email in the hearts and minds of students (although they do expect us to follow some best practices) but there are other interesting and effective ways to connect with them.

Widget Wednesdays episode 2: Parking

In our last blog post, we took a deep dive into the Student Portal interface and explored the Routes Widget; one of the many widgets that the portal is comprised of. Today we continue the exploration with the Parking widget.  Please note that the portal is under development and these designs are subject to change over future iterations.

Widget Wednesdays episode 1: Routes

In our last blog post, we framed the Student Portal as a digital assistant that helps users organize data that interests them. In this post we will review the interface that is currently under development and take a closer look at one of the many widgets that the portal is comprised of. Please note that the portal is under development and these designs are subject to change over future iterations.

Purpose of the IST reorganization

In November 2012, Information Systems & Technology (IST) launched an intensive process to review the overall organization of the department. Working with Human Resources (HR) and a consulting firm, this process included a review of the department structure and resources, services and systems, and service needs from the university IT and campus communities. An environmental scan of comparable institutions coupled with IT trends in higher education emphasized the need for a proactive approach.

Designing the Portal is like organizing your junk drawer

Imagine if you had an assistant that supported your life here at the University of Waterloo. What would it look like? Many individuals rely on a human resource; a personal assistant. Unfortunately, this isn’t a practical solution for our campus community. What then is our light at the end of the tunnel? Digital technology. More specifically, a ‘portal’ that provides a gateway to multiple disparate channels of communications and information. The portal will help support you in your journey providing quick, easy access to the organized data you need, when you need it. 

Building a client-centric IT environment

At the end of May, Sue Grant, Senior Coordinator, Organizational & Human Development, facilitated a session for IT co-op students and their supporting managers focused on Communication for Exceptional Service. The session was open to IT staff from Computing Helpdesks across campus.

Introducing “Enterprise Architecture”

When you think of the word ‘architecture’, what are some words that come to mind? Perhaps you think of a style of building, a blueprint, or an area of study. Possibly the process of planning, designing, building and maintenance comes to mind. Precede the word with ‘enterprise’ and you are on the road to understanding what Enterprise Architecture (EA) is about.

Phishing season, open all year round!

What is phishing?

"Phishing" involves mass-delivered messages, often designed to impersonate banks, businesses, Internet service providers or computer help desks.  These messages try to entice recipients to provide personal information or to run software allowing the sender to control a recipient's computer.

Be easy to do business with

“Be easy to do business with”. A simple statement that sounds like it wouldn’t take much to achieve. Unfortunately, just saying you’re easy to do business with isn’t enough; you need to walk the talk. 


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