Posts for the Topic service level agreements

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Let’s talk – defining our current service agreements and planning for the future

The topic of this blog is really Service Level Agreements or SLAs for short. SLAs record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the SLA. Some think of an SLA as a legal contract between a service provider and a customer. I am going to try and convince you that SLAs are a good thing and not a boring tedious process of back and forth negotiations that leave people feeling exhausted and ready to kill each other.  

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