Changes to Duo two-factor authentication (2FA) user interface

Thursday, November 2, 2023

What is happening? The current Duo 2FA prompt screen and user interface will be updated, resulting in a new look and feel. 

When will this happen? November 29, 2023. 

What is the impact?  

  • Users do not need to take any action.  
  • The most notable change is the relocation of the device management portal, which will be accessible at the bottom of the Duo prompt, making it easier for users to manage their devices (e.g., add and remove devices). 

Get support:  

  • Questions about this work, including those from application admins, may be submitted via the IST Help Portal. 
  • The existing IST Knowledge Base guides will be updated to support this change. 

Example changes to look at feel

Approve Duo prompt using the Duo Push feature, or click "Other options" to approve the prompt using an alternative option
Approve Duo prompt using the Duo Push feature, or click "Other options" to approve the prompt using an alternative option.
Approve Duo prompt using a security key or token, or click "Other options" to approve the prompt using an alternative option.
Approve Duo prompt using a security key or token, or click "Other options" to approve the prompt using an alternative option.
Full list of options available to you (will vary for each individual depending on which 2FA options have been enabled). "Manage devices" option now available at the bottom of this list.
Full list of options available to you (will vary for each individual depending on which 2FA options have been enabled). "Manage devices" option now available at the bottom of this list.