Update (October 6, 11:25 a.m.):
What is happening? The Cisco AnyConnect VPN Client will be updated to version 4.10.
When is this happening? Wednesday, October 13. The client software will automatically be updated for users connecting to the VPN after 7:00 a.m.
What is the impact? Some end-of-life operating systems will no longer be officially supported.
What do users need to do? Ensure you are using a supported OS version:
- Windows: version 8.1 or newer
- Mac: version 10.15 or newer
Why is this happening? The updated client contains critical security fixes and enhancements.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? The University’sVPN tool AnyConnect will be upgraded to version 4.10.
When is this happening?
- The upgrade for IST-managed machines will take place on Thursday, September 23 at 11:00 p.m.
- The upgrade for unmanaged machines will take place on Wednesday, October 6 at 7:00 a.m.
What is the impact? Users of unsupported operating systems will no longer be able to run AnyConnect. Information Systems & Technology (IST) has identified that the operating system (OS) on the computer/device you used to connect to the University’s VPN recently may be out of date.
What do I need to do? You must update the operating system on your computer/device in order to use the VPN tool.
- On a Mac, ensure you are running version MacOS 10.15 (Catalina) or newer: Click Apple icon > About this Mac
- On a PC, ensure you are running version 8.1 or newer: follow these instructions to see which version of Windows operation system you are running, https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.