Classic Teams is being retired

Tuesday, March 26, 2024

Updated reminder: The classic version of Teams will be retired by Microsoft. Additional information is in the previous communication thread below.

Additional changes:

  • New Teams will be installed (if not installed already) and become the default client.
  • Classic Teams users will begin seeing an informational banner to remind them to switch to new Teams if they have not already (at the top of the main Teams client window, underneath the main bar).
  • The toggle to return to classic Teams will be available, if needed, until approximately mid-May.

When will all these changes take place? Beginning March 31, 2024.

What do I need to do? 

  • If you have not yet done so, please switch to new Teams ahead of the March 31 deadline
  • After making the switch to new Teams:
    • Right click on the new Teams icon in your taskbar and click ‘Pin to taskbar’.
    • Remove the classic Teams icon by right clicking on it and choosing ‘Unpin from taskbar’.

Questions or concerns? Please contact the IST Service Desk

February 20, 2024

The newest version of Microsoft Teams will be enabled for University of Waterloo clients beginning Tuesday, February 20, as Microsoft is retiring the classic version of Teams on March 31, 2024. The new Teams delivers improved performance and enhanced reliability, security, and IT management resulting in a faster, simpler, smarter, and more flexible app.  

Using the new Teams

It may take up to 1 to 2 days (at the most) for clients to see the change, and our testing has shown that some clients may need to manually turn on the ‘Try the new Teams’ toggle. Please see our support resources for switching to new Teams, and if needed, how to revert to classic Teams (available until March 31), or feel free to send any questions about this change to the IST Service Desk

Learn more