'Convert to Enterprise Account' email sent to Webex users - October 12

Tuesday, October 12, 2021

What is happening? Webex users may have received an email entitled ''Convert to Enterprise Account' from webex_comm@webex.com. This is a legitimate email from Webex. No user action is required for UW Webex users; there is no impact and no service disruption.

Why is this happening? The Webex system is trying to clear up inconsistencies between users logging in with friendly email addresses (e.g. firstname.lastname@uwaterloo.ca) instead of username@uwaterloo.ca.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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