Issue accessing Microsoft 365 apps

Wednesday, April 13, 2022

Resolved: The cause of this issue has been identified as a configuration error, during scheduled maintenance, to replace a database server, which resulted in the database going offline at a later time. The root cause of the configuration error has been corrected. IST has made some interim improvements such that the system will fail safe in the event of a future database outage.

What was the impact? This led to ~6,000 users being automatically removed from security groups before the process was halted, which in turn removed access to a number of different services/applications.  

What do I need to do? No action is required at this time. The affected users have been re-added to their security groups and access to services/applications has been restored.

We apologize for the inconvenience this issue has caused.

Questions or persisting issues? Please submit via the IST Jira Help Portal.


Update: This issue has also removed access for some clients to the Atlassian platform (Confluence Cloud, Jira Service Management, Jira Cloud). IST continues to work to resolve the issue.

Questions or concerns? Please submit via the IST Jira Help Portal.


What is happening? Some clients have lost access to Microsoft 365 (M365) applications, including email and Teams. Information Systems & Technology (IST) is aware of the issue and is working to resolve. Additional information will be shared when available.

Questions or concerns? Please submit via the IST Jira Help Portal.

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