Resolved: Intermittent issues with campus telephone systems - November 8

Monday, November 8, 2021

Resolved (November 8, 4:00 p.m.): All incoming and outgoing calls should be working as expected again. A faulty T1 card on the Avaya PBX was replaced and all service has returned to normal.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.


What is happening? An issue is intermittently affecting incoming and outgoing calls from all campus telephone systems. Bell has been contacted to assist in troubleshooting and we have a technician on site attempting to maintain service until resolution. Additional details will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

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