Significant service outages to occur March 3, including WatIAM, Grouper, WCMS, Skype

Thursday, February 22, 2024

Additional impact: Wi-Fi and wired network access control 

  • Authentication servers will be migrated and will be unavailable for a short time between 9:00 a.m. and 12:00 p.m. (noon). Clients will not be able to log in to Wi-Fi or use wired 802.1x authentication during the outage. Connected users will continue to work until they roam to a new access point, or the re-authentication timer expires. 

What is happening? Resources that currently reside on an aging load balancer will be migrated to new equipment.

When is this happening? Sunday, March 3, between 9:00 a.m. and 4:00 p.m. It is not expected that the entire maintenance window will be used, but there will be several service outages throughout this time. 

Services that will be impacted: Known service outages are listed below, though there is the possibility of other, unexpected impacts.

  • Campus Directory
  • Email: 
    • Applications or servers sending email messages to or may bounce or sit in a queue until the servers are available again.
    • Messages being sent to will either bounce, or queue until servers are available again.
  • Grouper (unavailable until Monday, March 4)
  • Shibboleth
  • Skype for Business
  • WatIAM (unavailable until Monday, March 4)
  • All WCMS 2 sites and other web services, including:
    • Scholar
    • URL shortener tool
    • Site redirects
    • Campus Map 
    • Campus Search
  • WCMS 3 sites that use/include:
    • Waterloo News Block (temporarily remove block to avoid impact)
    • Site footers with logos (temporarily remove logo to avoid impact)

Questions or concerns? Please submit a ticket to the IST Help Portal