Update: New WatIAM password required

Friday, June 2, 2023

A message from Jacinda Reitsma, Vice-President, Administration and Finance.

  • Internal systems are back online 
  • You must change your WatIAM password

The IST team has successfully completed the internal system reset and you are now required to create a new WatIAM password. 

Please refer to the change your WatIAM password article for guidance or follow the steps at the end of this email, and make sure you create a strong password.  

Reset your password by copying and pasting this link into your web browser: idm.uwaterloo.ca/watiam   

We recommend that you change your password right away. You must create a new password by the timeline shared below. When that time expires, you will be locked out of your account and will need to contact IST to unlock it for you. 

Staff/faculty: June 8

Grad students (employees): June 8

Grad students (non-employee), Incoming first-year undergraduates, and undergraduate students: June 22

If you manage a service, general or shared account, such as communications@uwaterloo.ca for example, you must also create a new WatIAM password for every account within this timeframe. Otherwise, these accounts will be locked as well, and it will take time for IST to unlock them. 

If you have any questions, please visit our FAQs on the IST website, or email helpdesk@uwaterloo.ca

Step-by-step password reset instructions 

  1. Log into WatIAM using your 8-character UWaterloo username (e.g. myuserna) and your current password. 
  2. Click on the Change Password button. 
  3. Enter your new password into the Password and Confirm Password fields. The new password must be different from your old password--do not reuse a password. 
  4. Once submitted, click on your name at the top-right corner of the page and select Logout.  

Your password is now reset across all of your UWaterloo accounts such as QuestLearnWorkdayWaterlooWorks, and Outlook.

If you have used your UWaterloo password for non-UWaterloo accounts, it is advised to also change those passwords now.  

If you still cannot log in, or see an error about connecting to the domain, contact helpdesk@uwaterloo.ca