Connecting to the eduroam wireless network

Staff/Faculty/Students with a WatIAM account

Waterloo Identity and Access Management (WatIAM) credentials are required to authenticate to the wireless network.

  1. Select eduroam from the list of available Wi-Fi networks.
  2. When asked for a userid and password enter:
    1. Your userid@uwaterloo.ca or userid@edu.uwaterloo.ca
    2. Your WatIAM password

Eduroam configuration assistant tool

The eduroam Configuration Assistant Tool is recommended to configure most popular devices for the eduroam wireless network (Windows 10, 8.1, 7, Vista, Mac OS X, Linux, iOS). Android and Blackberry devices should follow the device specific connection guides in order to connect. 

To download the eduroam configuration file for your device:

  1. Visit: eduroam Configuration Assistant Tool
    If you are connected to the ssid "uw-wifi-setup-no-encryption" there is a web link you can follow to take you to the configuration assistant tool (cat).
  2. Click "download your eduroam installer" at the bottom of the page. 
  3. Select "University of Waterloo" from the home institution list. If the University of Waterloo is not automatically listed, please search for it. 
  4. Select the operating system of the device you wish to connect to eduroam and download and run the configuration file. 
  5. Follow the on screen instructions and enter your WatIAM or Net ID credentials. Upon entering your credentials, please attempt connecting to eduroam. 

Vendors/Visitors/Guests with a NetID account

Net-ID is a university sponsored system that provides immediate, self-service wireless access to university guests. Net ID credentials are required to authenticate to the wireless network on Campus.

  1. Obtain a Guest NetID account
    1. Obtain Guest NetID account if you do not already have one
    2. Complete process. Be sure to record the login name and password provided
    3. Proceed to Connect to Wi-Fi (eduroam) steps below 
  2. Connect to Wi-Fi (eduroam)
    1. Locate the network icon in the taskbar and go to the list of wireless networks
    2. Select eduroam and click connect
    3. In the User name field enter your Net ID followed by @netid.uwaterloo.ca
    4. In the Password field enter your Net ID password 

Having trouble connecting?

If you are experiencing difficulty using the campus Wi-Fi service:

Interested in learning more?

The university makes regular investments in upgrades and expansion of the campus Wi-Fi service (eduroam), a reflection of the importance of this service to students, faculty, and staff. The university makes a strong commitment in staff time and budget to ensure this service continues to meet the needs of the campus community.

If you are interested in learning more about the university’s ongoing commitment to Wi-Fi and quality assurance, please visit Wi-Fi Infrastructure and Quality Assurance.

If you are interested in learning more about the factors that affect Wi-Fi service, please review the factors that affect Wi-Fi service.

Troubleshooting tips

  • Make sure you enter your full userid@uwaterloo.ca as your userid when using eduroam.
  • If you move from one area of campus to another and the signal appears weak, try disconnecting and reconnecting the Wi-Fi so that you are connected to the strongest Wi-Fi Access Point (AP) for the area.  Client devices control when they change access points and some tend to hold on to a connection that is poor but usable even when there is a better one available.
  • Check your drivers; keep your wlan driver up-to-date from the manufacturer website.
  • Disable the "power save" features of your adapter so it stays awake/connected (performance is improved at the cost of battery life).

Connection guides

Device not listed above?

If your device isn’t listed above, here are the full settings (but in most cases, after selecting the eduroam wi-fi network, you should just need to enter your userid@uwaterloo.ca and your password).

  • Network SSID: eduroam
  • Network authentication method: WPA2 Enterprise
  • Data encryption method: AES
  • Authentication method: Protected EAP (PEAP)
  • Inner authentication: MSCHAPv2
  • CA Certificate: GlobalSignRootCA
  • User ID:  userid@uwaterloo.ca
  • Password: Your WatIAM/Nexus password