Satisfaction survey questions

Satisfaction survey questions

Section 1: Project information

  • name of project
  • project identifier
  • respondent's role on project

Section 2: Project process satisfaction

Project management

Project management includes a series of processes, templates, tools, and techniques that a project manager applies throughout the project management life cycle to deliver the product/service.

How satisfied are you with regards to the process the project manager followed to manage (create, monitor, communicate, plan for, and maintain) the following project management components? (possible answers: not at all satisfied, somewhat satisfied, satisfied, very satisfied, extremely satisfied, not applicable)

  • kick off
  • project charter
  • establishing success criteria
  • defining and communicating roles and responsibilities
  • meetings
  • governance
  • status updates and reporting
  • communications
  • schedule
  • risks and issues
  • budget and costs
  • resources
  • procurement
  • change
  • quality
  • stakeholders
  • realization of benefits, goals, and/or objectives
  • transition to operations
  • assessing project success

Delivery methodology

The final deliverable(s) of the project, which will be either a product or service, has its own delivery methodology consisting of a series of phases.  For example, in IT the systems development life cycle (SDLC) is used that steps the product delivery through phases from analysis to implementation.

How satisfied are you with regards to the process followed to manage (create, monitor, communicate, plan for, and maintain) the following systems life cycle components? (possible answers: not at all satisfied, somewhat satisfied, satisfied, very satisfied, extremely satisfied, not applicable)?

  • requirements
  • design and development
  • integrations and/or workflows
  • testing
  • implementation

Section 3: Project product satisfaction

Successful project management is equivalent to successfully delivering a change.  That change is in the form of an end deliverable, which could be a product or a service.  The deliverable should meet the requirements and quality expectations set forth in the project.

How satisfied are you with regards to the project deliverable(s)? (possible answers: not at all satisfied, somewhat satisfied, satisfied, very satisfied, extremely satisfied, not applicable)

  • project delivered what was asked for
  • product or service delivered meets my expectations

Section 4: Project outcome satisfaction

The project outcome assesses the benefit(s) delivered through the project by answering whether people will be willing to use the product/service and does it provide benefit, regardless of whether or not it met requirements established within the project.

How satisfied are you with regards to the project deliverable being used by stakeholders and providing benefit?  (possible answers: not at all satisfied, somewhat satisfied, satisfied, very satisfied, extremely satisfied, not applicable)

  • perceived value of product or service

Section 5: General comments

Lessons learned should be a collection of what went well and what did not go well.  It is important to be truthful, but not to use this as finger pointing.  The lessons learned should stick to the issue or opportunity so that other projects can take advantage of these findings during their own execution.
In relation to the overall project:
  • What went well?  What could be done again?
  • What did not go well?  What would you suggest could be done differently to improve this for future projects?
  • Describe your overall project experience and satisfaction (possible answers: positive, negative, neutral)
  • Were you recognized for your role and contribution(s) to this project? (possible answers yes, no, don't know)
  • Did any new learning take place for you on this project? (possible answers: yes, no)
  • Other comments

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